Paulina Hawley
Office Manager / Executive Assistant
Umhlanga Manors,South Africa
Summary
Multifaceted and results-driven administrative professional with over 14 years of experience in internal sales support, executive assistance, and property management. Known for strong organizational skills, discretion with sensitive information, and the ability to manage high-pressure schedules. Adept at cultivating client relationships, streamlining operations, and improving workplace efficiency. Seeking a remote or hybrid position where my administrative excellence and people-first mindset can support strategic goals.
Overview
19
19
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work history
PROPERTY MANAGEMENT
ALDON Properties
Durban, KwaZulu-Natal
03.2019 - 06.2025
- Handled all tenancy and lease agreements
- Conducted routine property inspections and oversaw repairs
- Managed tenant concerns, finances, and compliance
- Streamlined administrative processes and digital filing
EMAIL RESPONDER
SSC Digital
Umhlanga, KwaZulu-Natal
05.2021 - 08.2022
- Ensured timely, professional communication across all channels.
- Managed customer queries to strengthen client relationships.
- Prioritised and organised emails, addressing urgent matters in line with company policies.
- Optimised email workflows through collaboration with cross-functional teams.
- Tracked email performance metrics and proposed enhancements.
- Maintained compliance with email standards and regulations.
SALES CONSULTANT & OFFICE ADMINISTRATION
Block & Chisel
Johannesburg, Gauteng
10.2017 - 02.2018
- Directed switchboard operations, efficiently managing calls and messages.
- Delivered exceptional customer service, greeting clients and addressing public inquiries.
- Maintained organised filing systems and processed correspondence for optimal efficiency.
- Supported sales via lead generation, quote entry, and follow-ups.
- Engaged customers through product demonstrations and comprehensive assistance.
- Achieved sales targets by leveraging extensive product knowledge and excellent service.
- Ensured high-quality presentation and merchandising of products.
- Coordinated deliveries and addressed customer service issues promptly.
- Maintained a professional and supportive team environment.
Front Office Administrator
RLB Pentad Quantity Surveyors
Johannesburg, Gauteng
03.2016 - 08.2016
- Company Overview: Johannesburg, South Africa
- Johannesburg, South Africa
- Reason for leaving: Family related emergency
- Contact info: +27 11 548 4000
Office Manager & CEO + CFO Executive Personal Assistant
Storm Security Services
07.2014 - 02.2016
- Company Overview: Luanda, Angola
- Luanda, Angola
- CEO: Ronen Giladi
- Contact info: +244 933 639 585
Office Management / Creditors Assistant
Brakecore Supply Company
01.2009 - 01.2014
- Company Overview: Johannesburg, South Africa
- Johannesburg, South Africa
- Owner: Allan Hawley
- Contact info: +27 11 826 3640
Reception/Administration
Auto Panelbeaters
01.2007 - 01.2009
- Company Overview: Mpumalanga, South Africa
- Mpumalanga, South Africa
- Owner: Maans Marais
- Contact info: +27 17 819 1080
Education
Grade 12 -
Ligbron Technical High School
Diploma of Higher Education - Administration & Personal Assistant
Level 3 Admin & PA Diploma
JohannesburgSkills
- Executive office management
- Client relations and sales
- Property administration and liaison
- Budget oversight and reporting
- Microsoft Office proficiency
- Pastel Evolution and Cistech expertise
- Staff supervision and optimization
- Travel coordination and planning
- Confidential correspondence handling
Personal Information
ID Number: 910923 0398 083
Date of birth: 09/23/1991
Nationality: South African
Place of birth: Austria
Languages
English
Fluent
Afrikaans
Advanced
German
Elementary
Certification
- Microsoft Office Excel
- Microsoft Office Word
- Pastel Evolution – 2010
- Priority (Accounting Program)
- Cistech
Affiliations
- Interior design and real estate
- Gardening
- Traveling
- Self-improvement
- Gormet Foods
Timeline
EMAIL RESPONDER
SSC Digital
05.2021 - 08.2022
PROPERTY MANAGEMENT
ALDON Properties
03.2019 - 06.2025
SALES CONSULTANT & OFFICE ADMINISTRATION
Block & Chisel
10.2017 - 02.2018
Front Office Administrator
RLB Pentad Quantity Surveyors
03.2016 - 08.2016
Office Manager & CEO + CFO Executive Personal Assistant
Storm Security Services
07.2014 - 02.2016
Office Management / Creditors Assistant
Brakecore Supply Company
01.2009 - 01.2014
Reception/Administration
Auto Panelbeaters
01.2007 - 01.2009
Grade 12 -
Ligbron Technical High School
Diploma of Higher Education - Administration & Personal Assistant
Level 3 Admin & PA Diploma
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