Paula Jade Lisher
Johannesburg
Summary
Dedicated Athlete with focus on Orthopaedics and a commitment to learning new medical techniques. Drives sales success through strategic territory management and strong relationship building with surgeons. Committed to excellence and eager to contribute to transformative healthcare solutions.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Orthopaedic sales rep
Advanced Orthopaedic Solutions
10.2024 - Current
- Consistently exceeded sales targets within the orthopaedic sector.
- Cultivated relationships with surgeons to enhance product loyalty and support surgical outcomes.
- Developed deep product knowledge to deliver tailored solutions for surgical applications.
- Analysed regional sales data to identify growth opportunities and implement strategies.
- Coordinated inventory management of orthopaedic trauma instruments and implants, ensuring availability in clinical settings. Type of surgeons called on: Orthopaedic surgeons.
- Managed strategic planning, scheduling, and travel optimisation for territory to maximise sales potential.
Customer Liaison Officer
Bochum S.A
Johannesburg
09.2023 - 09.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Assisted customers with product-related questions, feedback and complaints.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
Paralegal
VAN DER ELST ATTORNEYS
Johannesburg
04.2021 - 08.2023
- Conducted comprehensive legal research to support case preparation and legal proceedings.
- Managed case files, ensuring accurate documentation and prompt retrieval of information.
- Reviewed and summarised case materials, providing concise overviews to assist in legal analysis and planning.
- Supported the legal team in trial preparation, organising exhibits and aiding in the development of case strategies.
- Assisted lawyers by researching and consolidating information from legal resources.
- Collated documentation for responses to opposing counsel, motions and trial evidence.
- Reviewed case files and case progression, keeping proceedings compliant with legislation.
- Liaised with clients to gather pertinent information, offering guidance on procedural matters.
- Performed administrative duties such as filing, photocopying, and archiving to support the legal team's efficiency.
Education
Personal training certification - Fitness
Trifocus Fitness Academy
Johannesburg01-2025
Higher Certificate - Criminal Justice
University of South Africa
Johannesburg, GP01-2023
Bachelor of Arts - Criminology
University of South Africa
Johannesburg, GP01-2023
Paralegal Practitioner - Law
University of Cape Town
Cape Town, WC01-2021
Skills
- Bodybuilding
- Lifestyle Coaching
- Life Coaching
- Customer relationship management
- Territory management
- Product expertise
- Market analysis
- Customer service excellence
- Relationship building
- Team collaboration
- Problem solving
- Adaptive communication
- Client engagement
- Communication
- Customer Service
- Teamwork and collaboration
- Customer satisfaction focus
- Target-driven
- Time management efficiency
- Creative problem solving
- Interpersonal communication skills
- Product management and pricing
Languages
Afrikaans
Proficient
C2
English
Proficient
C2
Certification
- SPCA Animal Welfare Advocate and Project Partner certified
- IFBB Worlds Athlete
- South African Protea Athlete
- South African Advanced Netball Umpire
Interests
- Coached physique training and health and nutrition
- Life Coaching
- Advocacy for SPCA
- HYROX competitor
- Elite IFBB Pro Bodybuilder
Timeline
Orthopaedic sales rep
Advanced Orthopaedic Solutions
10.2024 - Current
Customer Liaison Officer
Bochum S.A
09.2023 - 09.2024
Paralegal
VAN DER ELST ATTORNEYS
04.2021 - 08.2023
Personal training certification - Fitness
Trifocus Fitness Academy
Higher Certificate - Criminal Justice
University of South Africa
Bachelor of Arts - Criminology
University of South Africa
Paralegal Practitioner - Law
University of Cape Town