Summary
Overview
Work History
Education
Skills
Ethnicity
Dependants
References
Personal Information
Timeline
Generic

Chantelle Christina Custodio Nethonzhe

Manager
1 Smith Street, Bedfordview,Johannesburg

Summary

With a solid background in retail since 2009, Due to dedication I progressed from part-time to full-time employment, as a result, I was promoted to Store Manager. I believe in professionalism, leadership and the capacity to build meaningful relationships as a driving force in any organisation. Thriving in fast-paced environments, I excel at multitasking and collaborating with others as a valuable team player. My ambition drives me to constantly strive for accomplishments, and I am dedicated to continuous learning and personal growth within the company. Known for my self-driven nature, I take pride in the accuracy and precision of my work. My introduction to teaching is relatively recent, yet I have already honed skills in understanding how people learn and empowering them through creative and results-oriented learning resources. Attention to detail, discipline, and a focus on achievements are key aspects of my approach. Additionally, my involvement with the Brazilian Embassy has provided me with a solid foundation in dealing with various aspects of a country's customs, immigration acts, protocol, and document analysis. Assisting Brazilian nationals during times of need allows me to showcase my determination and passion for effective communication, which is personally rewarding. In April of 2021, I had the great opportunity of running a turn-key business that has further enhanced my development in the industry of managing time, meeting deadlines and maintaining a professional client and customer care. It has taught to work under pressure, to be responsible for more than fifty people, to align schedules and work commitments thus enabling the success of a business. Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.

Overview

2022
2022
years of professional experience
8
8
years of post-secondary education

Work History

Manager

GMT Resources PTY LTD
2022 - 2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Conducted market research to identify customer needs and adjusted product offerings, accordingly, increasing customer satisfaction.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Auxiliary Administration

The Brazilian Embassy
09.2015 - 03.2021
  • Company Overview: Auxiliary Administration
  • Self-reliance skills, dealing with situations on the spot;
  • Identifying tasks to be accomplished;
  • Using international software;
  • Analysing documentation;
  • Organising work schedules and meeting deadlines;
  • Adapting to new rules and protocols;
  • Processing visas, passports, power of attorneys;
  • Registering birth and death certificates;
  • Leasing with the public;
  • Creating New forms to make it easier to process documentation
  • Interviewing and offering feedback on visa request applicants
  • Auxiliary Administration

English Teacher

The International House - The Language Lab
09.2014 - 09.2015
  • Organizing and delivering classroom lectures to students
  • Evaluating a students' class work and assignments
  • Recording and maintain accurate student attendance records and grades
  • Classroom management
  • Maintaining discipline in the classroom
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

Store Manager/ Operations Officer

Carmen Steffens
2010 - 2015
  • Company Overview: Store Manager/ Operations Officer
  • Monitor all point of sale operations;
  • Executing trade policies in merchandise and assistance;
  • Identify current and future customer requirements, administer customer accounts (lay-bys);
  • Control of financial goals, cash and products;
  • Employee Management, tracking performance through KPIs (number of calls, number of calls X number of sales, amount of items per sale, etc);
  • Accountable for recruiting and selecting a sales team;
  • Training and educating staff in accordance with the policies and procedures of the franchise
  • Store Manager/ Operations Officer

Education

Teaching English as a second language or another language (CELTA) - Teaching English as a foreign language (TEFL)

The International House - The Language Lab
Gauteng
06.2014 - 07.2014

Excellence in Customer Services - Client Service

Ken Matthews & Associates Training Consultants
Gauteng
01.2012 - 12.2012

Grade 12 completed -

Reddam House College
Gauteng, South Africa
01.2004 - 12.2010

Skills

    Experience in training / teaching

    Excellent Managerial and leadership skills

    Negotiation and effective communication

    Professionalism

    Reliability

    Organised

    Sales Management

    Inventory Management

    Microsoft Office

    POS Systems

    Driven in order to maintain success

    Operations management

    Negotiation

    Contract Management

    Creative merchandising

    Policies and procedures

    Coaching and mentoring

    Improvement initiatives

    Financial Management

    Staff Management

    Key Performance Indicators

    Business Development

    Strategic planning

    Verbal and written communication

    Schedule optimization

    Business administration

    Project Management

    Self-defense techniques

Ethnicity

Caucasian

Dependants

4

References

  • Carmen Steffens, Mrs. Paula Louro, CEO, (+27) 72 276 5431
  • The International House - The Language Lab, Mrs. Annie Da Silva, Director, (+27) 82 332 1876
  • The Brazilian Embassy in Pretoria, Mr. Maurício Correia, Consul, (012) 366 5200
  • GMT Resources, Mr. Gladwin (+27) 81 455 2751

Personal Information

  • ID Number: 9207280039084
  • Age: 32
  • Gender: Female
  • Nationality: South African
  • Marital Status: Married
  • Religion: Christian

Timeline

Auxiliary Administration

The Brazilian Embassy
09.2015 - 03.2021

English Teacher

The International House - The Language Lab
09.2014 - 09.2015

Teaching English as a second language or another language (CELTA) - Teaching English as a foreign language (TEFL)

The International House - The Language Lab
06.2014 - 07.2014

Excellence in Customer Services - Client Service

Ken Matthews & Associates Training Consultants
01.2012 - 12.2012

Grade 12 completed -

Reddam House College
01.2004 - 12.2010

Manager

GMT Resources PTY LTD
2022 - 2024

Store Manager/ Operations Officer

Carmen Steffens
2010 - 2015
Chantelle Christina Custodio NethonzheManager