Summary
Overview
Work History
Education
Skills
Passions
Goals
Key Projects Achievements
Values
References
Timeline
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PAULA SMIT

PAULA SMIT

Sales
Boksburg,Gauteng

Summary

Secure a responsible career opportunity to fully utilize skills, making a significant contribution to the success of the company over the next 5 years by making use of extensive logistics and managerial experiences and at the same time expand learnings, knowledge and skills.

Can add value by sharing skills and experiences gained over the last 32 years within the logistics/transport/courier industry.

Strong moral principles and core values.

Self-determination, persistency, strong administrative and organization skills as well as characteristics such as consistency, loyalty and reliability are key contributors. Committed, hardworking with a strong logistics background (Sales and Operational) and a positive attitude to challenges, change and opportunities.

Accustomed to fast-paced, high demand and changing environments with a track record of introducing improvement methods and change, resulting in reduced costs and increased operational efficiencies. Take ownership, willing to go the extra mile (go above and beyond) to deliver and exceed expectations where possible.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition.

Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused

Committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines.

Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.

Determined individual with background in establishing and nurturing lucrative partnerships.

Goal-oriented with distinguished experience in the Transport & Logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.

Committed to streamlining procedures while optimizing employee talent.

Overview

37
37
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Sales Manager

Jacobs Transport
11.2022 - Current
  • Handle customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Lead successful internal sales team of 13 by providing motivational coaching and performance-based incentives.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Streamlined internal sales processes for improved efficiency, resulting in higher conversion rates.
  • Assisted in recruiting top talent for internal sales team, contributing to high-performing work environment.

Enterprise Account Manager

DPD Laser
4 2021 - 11.2022
    • Grow, maintain, develop and retain Enterprise customer base (Top 10 B2C Customers) - Target = R95BAR
    • Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
    • Implemented process improvements that streamlined communication channels between internal departments and external partners.
    • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.

Client Retention Manager - Gauteng

Dawn Wing/DPD Laser
03.2013 - 01.2021
  • Support team of 13 Account Managers to retain, develop, grow and protect current customer base
  • Personally looking after top 4 JNB customers.
  • Maximized performance by monitoring daily activities and mentoring team members.

Acting National Sales Executive

Dawn Wing/DPD Laser
04.2016 - 01.2018
  • Drive National Branch Targets (New Business & Retention)
  • Staff training and Induction
  • Reporting (MANCOM, Review, Lost Business, Red Alerts, Leads Bank, X Silo)
  • Performance & Development of sales staff
  • Enforce SOP's and Disciplines
  • Recruitment and Structures
  • Client Retention - Gauteng team and own top customers.

In House Manager

Value Logistics
01.2012 - 03.2013
  • Managing IH Division in Johannesburg (Top 32 Clients in Gauteng). Top 20 Customers
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Branch Manager

Value Logistics
04.2011 - 12.2011
  • Managing all aspects of the Klerksdorp depot (Operations, Finance, HR & Sales).
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Engaged employees in business processes with positive motivational techniques.

Sales Manager & CRM

City Logistics
06.2008 - 04.2011
  • Create Project Plan and execute the setup of the Retail Division
  • Secure outbound MRP freight and client base
  • CRM for FORD SA
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Sales Manager & Inland New Business Manager

UTi Retail Distribution & UTi Sun Couriers
05.1999 - 05.2008
  • Sales Executive (May 1999 to May 2003 - secure new business)
  • Promoted to Admin & Sales Manager - manage and responsible for following Departments: Sales, IT, Debtors, POD Department & Call Centre
  • Inland New Business Manager - manage and responsible for new business in Gauteng and all inland branches
  • Launch the Pak Box Initiative.

Marketing Consultant

Prolog Freight (Div. of Protrans)
11.1998 - 04.1999
  • Strengthened relationships with key industry influencers for mutually beneficial partnerships and collaborations.

Marketing Consultant

Supermove Freight
01.1998 - 10.1998
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Strengthened relationships with key industry influencers for mutually beneficial partnerships and collaborations.

Snr. Sales Consultant

JSB Transport Holdings
10.1995 - 12.1997
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Service Consultant

Turners Express Transport
07.1994 - 10.1995
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Provided information about service procedures and expected timelines.

Admin Clerk & Depot Manager

Intercity Parcel Services
03.1991 - 06.1994
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Managed in- and out-bound parcels, delivery team to ensure on time in full delivery and collections

Girl Friday

Exodus Communications and Electronics
01.1988 - 01.1991
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations

Venue Co-coordinator

Sentraal Wes Recreation Club
01.1987 - 12.1987
    • Coached employees through day-to-day work and complex problems.
    • Managed event schedule to coordinate calendar and arrange event settings, menu's etc.
    • Inventoried and ordered supplies to maintain availability of products (bar and kitchen)

Education

Diploma (MOTI) – CUM LAUDE - Sales Management

Da Vinci
Johannesburg
01.2024 - 12.2024

High School Diploma -

Schoonspruit High School
Klerksdorp
01.1981 - 12.1989

Skills

Sales Reporting

Passions

  • Being true to myself
  • Learning something new - desire to learn/improve, develop and grow - self and others - never too old to learn!
  • Go-getter (hustles)
  • Able to effectively plan and organize/coordinate
  • Continues improvement - seeking better/smarter ways to do things
  • Attention to detail
  • Improve and develop processes/systems
  • Solution driven
  • Customer satisfaction/care
  • Structure. Procedures and systems
  • Leadership

Goals

  • Gain new experiences (increase knowledge and training)
  • To work for a stable, solid company who value their customers and staff
  • Inspire to reach C-Level position within the next 5 years
  • Challenge/better myself all the time

Key Projects Achievements

  • Business Plan and execution approved to set up Retail Distribution Operations for City Logistics in 2008
  • Acting National Sales Executive at Dawn Wing (21 Months)
  • Implemented/introduced proper CMR Systems
  • Website - ensure up to date with business changes and customer demands/requirements
  • Sales Training - new employee introduction sales (product and services) training conducted with manual updates to ensure relevant
  • Implemented Commission / Reward Structure for internal Sales Team
  • Create and implemented Long Service Award Programme

Values

  • Strong work ethic - setting and achieving goals
  • Positive/Optimistic Attitude
  • Flexible and adaptable to change
  • Honesty and Integrity
  • Self-Motivated
  • Motivated to Grow and Learn
  • Dependable, accountable and responsible
  • Take initiative
  • Driven - goal, result and timeline
  • Consistent in actions, deeds and approach

References

  • Exodus Communications & Electronics: Cliff Lotter, 082 855 5550
  • UTi Retail Distribution: Dave Burton, 082 772 1667
  • UTi Retail Distribution: Colin Burns, 065 355 6718
  • City Logistics: Greg Woodbridge, 082 883 2800
  • City Logistics: Ryan Gaines, 079 515 0366
  • Value Logistics: Charles Lowe, 083 447 4876
  • Value Logistics & DPD Laser: Ian Naude, 083 335 9958
  • DPD Laser: Monika Price, 084 372 2466
  • Dawn Wing/DPD Laser: Benita Buitendag, 082 332 7548
  • DPD Laser: Nick Vroom, 082 922 7410

Timeline

Diploma (MOTI) – CUM LAUDE - Sales Management

Da Vinci
01.2024 - 12.2024

Sales Manager

Jacobs Transport
11.2022 - Current

Acting National Sales Executive

Dawn Wing/DPD Laser
04.2016 - 01.2018

Client Retention Manager - Gauteng

Dawn Wing/DPD Laser
03.2013 - 01.2021

In House Manager

Value Logistics
01.2012 - 03.2013

Branch Manager

Value Logistics
04.2011 - 12.2011

Sales Manager & CRM

City Logistics
06.2008 - 04.2011

Sales Manager & Inland New Business Manager

UTi Retail Distribution & UTi Sun Couriers
05.1999 - 05.2008

Marketing Consultant

Prolog Freight (Div. of Protrans)
11.1998 - 04.1999

Marketing Consultant

Supermove Freight
01.1998 - 10.1998

Snr. Sales Consultant

JSB Transport Holdings
10.1995 - 12.1997

Service Consultant

Turners Express Transport
07.1994 - 10.1995

Admin Clerk & Depot Manager

Intercity Parcel Services
03.1991 - 06.1994

Girl Friday

Exodus Communications and Electronics
01.1988 - 01.1991

Venue Co-coordinator

Sentraal Wes Recreation Club
01.1987 - 12.1987

High School Diploma -

Schoonspruit High School
01.1981 - 12.1989

Enterprise Account Manager

DPD Laser
4 2021 - 11.2022
PAULA SMITSales