Paul Nyamende
Business Systems & Support Analyst
Cape Town
Summary
Group Business Systems Intern supporting enterprise business systems such as TPSC, DocuSign, and Lexur across user support, issue resolution, and documentation. Improves workflow efficiency by coordinating cross-functional tasks, maintaining system records, and contributing to process improvement initiatives. Delivers clear stakeholder communication that keeps business tools usable and aligned to operational needs.
Overview
6
6
years of professional experience
Work History
Group Business Systems Intern
Mediclinic
05.2025 - Current
- Coordinated and supported enterprise business systems, including TPSC, DocuSign, and Lexur, to streamline user access and integration.
- Facilitated user assistance and resolved system-related challenges across multiple business platforms, improving user experience.
- Facilitate business process improvement initiatives and workflow optimization
- Coordinate tasks, manage documentation, and enhance stakeholder communication for cross-functional projects.
- Oversaw documentation reports and user guides for systems, improving clarity and accessibility of operational procedures.
Technical Support Associate
Amazon
01.2022 - 01.2025
- Provided technical support for Amazon devices including Alexa, Echo, Kindle Fire, TV, and Fire Tablets.
- Managed support tickets and service requests, maintaining compliance with service level agreements.
- Executed comprehensive troubleshooting by analyzing user-reported issues and pinpointing root causes.
- Identified and rectified hardware, software, and connectivity issues across multiple device platforms.
- Conducted troubleshooting by analyzing user-reported issues and identifying root causes.
Business Development Associate
Property Alliance
01.2021 - 01.2022
- Cultivated new business opportunities in property market by spearheading prospecting efforts, developing networks, and engaging clients.
- Managed client relationships throughout sales cycle, fostering partnerships that led to repeat business.
- Executed needs analysis to align offerings with client expectations, delivering compelling property presentations that showcased key differentiators.
- negotiate conditions leading to successful deal closures.
Education
Bachelor of Commerce - Industrial And Organizational Psychology
University of Western Cape
Western Cape01-2021
Skills
Requirements gathering
Process mapping
Stakeholder analysis
User acceptance testing
Change request management
Incident triage
System documentation
Ticket resolution
Workflow optimization
Cross-functional coordination
Root cause analysis
Service level management
Timeline
Group Business Systems Intern
Mediclinic
05.2025 - Current
Technical Support Associate
Amazon
01.2022 - 01.2025
Business Development Associate
Property Alliance
01.2021 - 01.2022
Bachelor of Commerce - Industrial And Organizational Psychology
University of Western Cape
Accomplishments
- Provide ongoing support to system users, achieving a 95% SLA-compliant resolution rate.
- Delivered a 30% improvement in process efficiency via workflow optimization and system upgrades.
- Worked closely with team members to troubleshoot and resolve complex technical issues, maintaining a 100% customer satisfaction rate.
- Built a consistent lead-generation pipeline, driving 15% annual sales growth in a competitive property market.
LANGUAGES
English - Native
Afrikaans - Full Proficiency
Xhosa - Native