Paul JACKSON
Account Management (E-Procurement)
Sandton
Summary
Dynamic Account Manager offering expertise in E-Procurement and ERP solutions within the FMCG market, by building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing a professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
E-Procurement and System Support Officer
Bidvest Caterings Services/Lounges
9 2022 - Current
- Providing timely technical assistance and troubleshooting support to end users, resulting in decreased system downtime
- Implemented and maintained 2x procurement applications during the time with this employer, furthermore conducting testing on updates and enhancements, ensuring system security and compliance with company protocols
- Stayed up-to-date with latest industry practices, trends and technologies, sharing knowledge with colleagues to maintain competitive edges in system support capabilities.
- Collaborated with cross-functional teams to streamline processes and improve system efficiency, leading to increased productivity
- Conducted user training sessions and created detailed documentation to educate employees on system functionalities, resulting in improved user adoption and satisfaction.
- Mentored junior team members on best practices related to technical problem-solving techniques; fostered an environment of continuous learning and professional growth
- ERP and Sage Management/Support.
- Sourcing and Appointment of Suppliers.
- Monitoring of Supplier Performance and coordination of supplier promotions and specials.
- Helpdesk management, research and development.
- Assisted in the successful migration of legacy systems to new platforms without any disruption to users or business operations
Account Manager (E-Procurement)
MyMarket.com (Bidvest)
05.2015 - 07.2022
- Managed key client accounts, namely Fedics, Telesure, and Studio88 to name a few to ensure overall satisfaction with services provided by MyMarket.com
- Identified opportunities for upselling additional modules to enhance client offering.
- Supported buying organisations and service providers in complying with procurement and supply chain rules
- Monitored support team tasks to ensure timely completion and feedback escalation
- Interacted with client users at all levels, including presenting to C-Level
- Communicated with MyMarket.com management about client issues, priority escalations, and growth opportunities
- Developed functional specifications and managed sign-offs from clients
- Configured and set up pre-production environments
- Submitted and logged new development requirements and bugs
- Tested new developments and bug fixes, ensuring clients were informed of system/web service status
- Implementation projects, conducted meetings, and documented client requests and any ongoing system change management, configuration and/or integration with any Accounts Payable system.
- Managed hierarchical set-up changes and supplier adoption testing
- Provided training for clients 'System Super Users' to manage further training and administrative tasks internally.
- Offered on-site and/or online support.
Insurance Assessor/General Loss Adjuster
CRAWFORD AND COMPANY
04.2008 - 12.2013
- Project managed service providers and other investigative personal.
- Produced fully quantified reports with detailed valuations.
- Self-motivated, with strong a sense of personal responsibility.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environments.
- Learned and adapted quickly to new technology and software applications.
Finance Officer/Administrator
Finance Online
01.2007 - 04.2008
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Assisted executive leadership in making informed decisions by providing reliable financial forecasts based on rigorous analyses.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Identified partnership opportunities and established favorable business connections.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Organized and detail-oriented with strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Collected, arranged, and input information into database system.
Education
Elements of Short Term Insurance - Insurance
UNISA
Roodepoort, South Africa 04.2001 -
BBA - Marketing
Global School of Business (IMM)
Sandton 04.2001 -
AS & A Levels - Information Technology, Business Eco And Geography
Cambridge International, St Stithians College
Sandton 04.2001 -
High School Diploma -
St Stithians College
Sandton, South Africa 04.2001 -
Skills
App Implementationundefined
Timeline
Account Manager (E-Procurement)
MyMarket.com (Bidvest)
05.2015 - 07.2022
Insurance Assessor/General Loss Adjuster
CRAWFORD AND COMPANY
04.2008 - 12.2013
Finance Officer/Administrator
Finance Online
01.2007 - 04.2008
Elements of Short Term Insurance - Insurance
UNISA
04.2001 -
BBA - Marketing
Global School of Business (IMM)
04.2001 -
AS & A Levels - Information Technology, Business Eco And Geography
Cambridge International, St Stithians College
04.2001 -
High School Diploma -
St Stithians College
04.2001 -
E-Procurement and System Support Officer
Bidvest Caterings Services/Lounges
9 2022 - Current
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