Paul-Christiaan Van der Westhuizen
Mtubatuba
Summary
The objective is to find a long lasting career where there is opportunity to use physical and mental strengths to achieve goals and success. Taking great pride in one's workmanship and enjoying learning any new skills are essential. With a strong will and dedication, considering myself somewhat of a perfectionist. Overcoming any obstacles and working tirelessly to ensure that whatever problems or challenges lay ahead, to overcome it. Possessing the ability to get along with people from all walks of life and have a friendly positive attitude. Always managing to work out technical problems from a young age and are able to learn in the fly and see myself as a highly adaptable person.
Overview
13
13
years of professional experience
Work History
Helpdesk Level 1
RightTech Inc
2023.11 - 2024.03
- Helpdesk level 1 assists with general Triage and customer care as first-line client facing technical support role
- Overseeing Ironscales Email Phishing training and campaigns for all cyber Clients
- Managing the Security Incident Board
- After Hours availability to monitor Security Alerts
- Proactive and reactive tickets
Helpdesk Level 1/ Dispatch
Refuah Health Center
2022.02 - 2023.10
- 1 Helpdesk Technician and dispatcher assists with incoming calls, opening cases and general level 1 triage and projects
- After Hours support
- Level 1 project cases
- Assisting Doctors, Nurses and other medical staff with passwords and general IT Support
- Assisting Medical staff with ID Badge Access to facilities
GENERAL WORKER/ OVER COUNTER SALES
Aqua Chill
2020.08 - 2021.04
- As a general worker my duties were quite basic, such as keeping my shelves stocked and neat, sweeping floors and moping
- My main duties involved the over-counter sales of all sorts of electrical parts and products
- We were also tasked with assisting in some basic construction for building and refurbishing the new store premises
- We also had a water filtration plant and Ice factory on the same premises that I assist with from time to time.
GENERAL WORKER/ PRINTER TECHNICIAN
ZULULANDER
2019.10 - 2020.08
- As a general worker my duties were quite basic, such as keeping my shelves stocked and neat, sweeping floors and moping
- I was also the main tech guy as I had loads of experience
- In the printers section I am a RISO certified Technician and repaired and installed printers.
Trailer Mechanic
Henred Fruehauf
2019.01 - 2019.05
- I was responsible for the wheel alignments and assisting in general interlink trailer repairs including electronics.
Self Employed/Contractor
2015.03 - 2018.12
- As a self employed contractor/sub-contractor I surveyed, quoted, purchased and installed systems and equipment per client requests.
IT Technician
XD Information Technology
2014.05 - 2015.02
- I was responsible for all technical installations and maintenance.
Storeroom and Receiving Supervisor
Crazy Plastics
2013.07 - 2014.05
- I supervised all the storeroom and receiving duties which included 15 staff members.
Sub Contractor
Lazer-Pro
2012.03 - 2013.06
- I carried out all security installations on a sub contractual basis.
Storeroom Clerk
Forklift handling and West Coast Marine
2011.06 - 2012.02
- I ran the storeroom and was responsible for dispatch and receiving.
Apprentice Technician
Yale Security
2010.11 - 2011.05
- I installed security products such as alarms, cctv, electric fencing
Education
High School Diploma -
HTS
Windhoek, Namibia10.2010
Skills
- Escalation procedures
- Virus Removal
- Ticket management
- Remote Support
- Password Resets
- Network Connectivity
- Printer Support
- Email Configuration
- Operating System Knowledge
- Customer Support
- Communicating with clients
- Security awareness
- Network Troubleshooting
- LAN/WAN
- Help Desk Support
- Computer Diagnostics
- Hardware and Software Configuration
- Interpersonal Skills
- Time Management
- Multitasking
- Issue and Resolution Tracking
- Problem-Solving
- Professional Demeanor
- Continuous Improvement
- Adaptability
Dependants
1
First Language
AFRIKAANS
Second Language
ENGLISH
Sobriety Status
SOBER
Personal Information
- ID Number: 9207035021080
- Age: 28
- Marital Status: MARRIED
Timeline
Helpdesk Level 1
RightTech Inc
2023.11 - 2024.03
Helpdesk Level 1/ Dispatch
Refuah Health Center
2022.02 - 2023.10
GENERAL WORKER/ OVER COUNTER SALES
Aqua Chill
2020.08 - 2021.04
GENERAL WORKER/ PRINTER TECHNICIAN
ZULULANDER
2019.10 - 2020.08
Trailer Mechanic
Henred Fruehauf
2019.01 - 2019.05
Self Employed/Contractor
2015.03 - 2018.12
IT Technician
XD Information Technology
2014.05 - 2015.02
Storeroom and Receiving Supervisor
Crazy Plastics
2013.07 - 2014.05
Sub Contractor
Lazer-Pro
2012.03 - 2013.06
Storeroom Clerk
Forklift handling and West Coast Marine
2011.06 - 2012.02
Apprentice Technician
Yale Security
2010.11 - 2011.05
High School Diploma -
HTS
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