Summary
Overview
Work History
Education
Skills
Timeline
Intern

PATRIZIA HENDERSON

DEALER PRINCIPAL
Johannesburg,GP

Summary

Dynamic Dealer Principal with a proven track record at Group 1 Auto and Associated Motor Holdings excelling in operational efficiency and sales team management. Achieved top regional sales rankings by implementing innovative marketing strategies and fostering a culture of teamwork. Expert in budgeting and profit maximization, driving significant growth while enhancing customer satisfaction.

Overview

25
25
years of professional experience
4
4
Languages

Work History

DEALER PRINCIPAL

GROUP 1 AUTO / HALLMARK GROUP
09.2020 - Current
  • Strong ability to develop and implement long-term plans, set goals, and measure the performance of all departments and employees.
  • Increased dealership sales by implementing innovative marketing strategies and campaigns.
  • Streamlined dealership operations by reorganizing departments and optimizing internal processes.
  • Established a strong company culture that promoted teamwork, accountability, and excellence across all departments.
  • Ability to build relationships with local communities, partners, and stakeholders.
  • Training, mentoring, and developing employees.
  • Ability to negotiate deals, resolve conflicts, and build relationships.
  • Hands-on approach, get involved in all the departments, and set monthly, weekly, and daily targets. I believe in being visible and accessible to clients and staff.
  • Ensured compliance with all relevant regulations, maintaining an impeccable record for audits and inspections.
  • Forecasted monthly with salespeople to establish closing percentages in each category, time utilization, prospecting efforts, unit sales and projected income.
  • Launched customer-focused initiatives such as loyalty programs or satisfaction surveys leading to higher levels of client retention.
  • Directed financial management efforts, reducing unnecessary expenses while maximizing revenue streams.
  • Oversaw successful expansion initiatives, opening new locations to strengthen market presence.
  • Led dealership to achieve top rankings in regional sales performance, outpacing competitors consistently.
  • Championed community engagement efforts, sponsoring local events and collaborating with charities to boost brand visibility.
  • Determined monthly and yearly forecasts in terms of unit sales, gross profit objectives and departmental profits.
  • Boosted overall profitability by carefully managing inventory levels and negotiating favorable terms with suppliers.
  • Negotiated advantageous contracts with manufacturers, securing exclusive dealership rights for highly sought-after models.
  • Revamped showroom layout to optimize traffic flow and enhance the overall customer experience.
  • Met with sales personnel daily to review previous day's results and current plan of action.
  • Fostered a high-performance sales team through regular coaching sessions and targeted skill development training programs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Business Development Manager

Self Employed
02.2012 - 08.2020
  • Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
  • Identified workflow inefficiencies to formulate and implement operational improvements at network level.
  • Collaborated with clients in developing marketing strategies that effectively communicated their unique value propositions to target audiences.
  • Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
  • Facilitated networking opportunities for clients, connecting them with potential partners and resources within their industries.
  • Influenced positive organizational change within client companies by implementing performance management systems grounded in clear expectations and accountability measures.
  • Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
  • Assessed client progress regularly, adjusting coaching strategies as needed to maximize results over time.
  • Increased client retention rates through the consistent delivery of high-quality coaching services and exceptional customer support.
  • Promoted a culture of continuous learning among clients by recommending relevant books, courses, and other resources for professional development.
  • Optimized employee productivity levels by providing guidance on talent management and team building strategies.
  • Identified areas of improvement within client organizations, providing actionable recommendations and guidance on implementation.
  • Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
  • Evaluated market trends and competitor activities to provide clients with insights on strategic positioning and differentiation tactics.
  • Streamlined operational processes for increased efficiency after conducting thorough evaluations of existing workflows within client organizations.
  • Improved communication between team members by conducting workshops focused on collaboration and conflict resolution.
  • Developed comprehensive business plans for clients, resulting in improved overall performance and growth.
  • Mentored new coaches within the firm, helping them refine their techniques while building comprehensive knowledge of best practices in the field of business coaching.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.


Dealer Principal Then Regional Dealer Principal

Associated Motor Holdings
03.2000 - 01.2012
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Fostered a high-performance sales team through regular coaching sessions and targeted skill development training programs.
  • Met with sales personnel daily to review previous day's results and current plan of action.
  • Negotiated advantageous contracts with manufacturers, securing exclusive dealership rights for highly sought-after models.
  • Boosted overall profitability by carefully managing inventory levels and negotiating favorable terms with suppliers.
  • Determined monthly and yearly forecasts in terms of unit sales, gross profit objectives and departmental profits.
  • Championed community engagement efforts, sponsoring local events and collaborating with charities to boost brand visibility.
  • Led dealership to achieve top rankings in regional sales performance, outpacing competitors consistently.
  • Oversaw successful expansion initiatives, opening new locations to strengthen market presence.
  • Directed financial management efforts, reducing unnecessary expenses while maximizing revenue streams.
  • Forecasted monthly with salespeople to establish closing percentages in each category, time utilization, prospecting efforts, unit sales and projected income.
  • Ensured compliance with all relevant regulations, maintaining an impeccable record for audits and inspections.
  • Established a strong company culture that promoted teamwork, accountability, and excellence across all departments.
  • Streamlined dealership operations by reorganizing departments and optimizing internal processes.
  • Increased dealership sales by implementing innovative marketing strategies and campaigns.

Education

High School Diploma -

Waverley Girls High School
Johannesburg, South Africa
04.2001 -

Skills

Operational efficiency management

Timeline

DEALER PRINCIPAL

GROUP 1 AUTO / HALLMARK GROUP
09.2020 - Current

Business Development Manager

Self Employed
02.2012 - 08.2020

High School Diploma -

Waverley Girls High School
04.2001 -

Dealer Principal Then Regional Dealer Principal

Associated Motor Holdings
03.2000 - 01.2012

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PATRIZIA HENDERSON DEALER PRINCIPAL