Patrick S. Boko

• Resolved diverse range of technical issues for internal users in South Africa, Germany, Netherlands & Honduras across multiple systems like Asterisk PBX, MS Active Directory, Google & MS Admin Center, Dialfire, Workhub AI, Process ST, etc.

• Onboarded 80+ FR & EN companies across the globe: Polo SA, Henner Group, Japan Experience.
• Analyzed clients' system & setup to identify and implement the best integration and solutions for optimal results.
• Worked closely with product owners and team of developers to develop plugins, APIs and improve existing processes.
• Designed & Developed websites in HTML, CSS, Javascript, React JS, Node.js, Bootstrap and worked in popular CMS like WordPress, Prestashop, Shopify etc..
• Documented support interactions for future reference using tools like Confluence/Jira, GitHub.
• Tracked computer equipment, peripherals, and network servers via master documentation using in-house asset management tool.
• Reported to the Head of Operations of Klantenvertellen & Global Head of Product Development.

• Provide variety of IT services to individuals and small size companies.
• Designed and Developed Websites.
• Designed Logos and Created Content for site web.
• Provided technical Customer support services.
• Produced reports on engineering data such as success rates and remedial requirements.
• Maintained service schedule for software and hardware.
• Performed scheduled service work, installations, testing and repairs.
• Rapidly identified and corrected system faults to minimize operational downtime.
• Monitored and tested website performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Increased client base by 20%.

• Resolved issues related to operational components for LAN, WAN and voice systems.
• Set up and maintain Enterprise Local Area Networks.
• Troubleshoot and repaired desktop computers and pc.
• Worked with other developers on various web development projects and computer services management.
• Installed Windows 2016 Server and configured LDAP Authentication
• Managed 3D printers manufacturing team.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, JSON coding.
• Assisted web presence planning, implementing changes and integrating requested elements to streamline business operations.

• Managed and facilitated communication and registration of artists with agencies.
• Promptly responded to local collaborators enquiries via phone and email.
• Effectively managed approximately 15+ Artists queries weekly.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Experienced Increase of 60% in number of registered artists by providing quick and remarkable service.
• Maintained energy and enthusiasm in fast-paced environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Worked closely with King Chicken manager to maintain optimum levels of communication to effectively and efficiently complete tasks.
• Used proficiency in computer systems utilization to perform general Admin tasks, marketing campaigns and social media moderation.
• Created and maintained office forms and procedures to assist with administrative tasks.
• Performed Social media campaigns management using Facebook Business Manager.
• Prepared Weekly progress reports using MS Office.
• Provided remote technical support on various equipment issues.
• Over 30% increase of online food orders and great reviews.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Imaged and prepared new computers for integration into company networks and systems.
• Performed regular upgrades to ensure systems remain updated.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Applied knowledge of standard equipment and manufacturer repair guidelines.
• Experienced about 10% increase of prospects.

• Greeted and welcomed clients with warm, friendly and positive attitude.
• Responded to queries via chat, email, or phone.
• Diagnosed system errors and other issues.
• Compiled and accurately entered data for each customer encounter to record in system.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Answered about 20 incoming calls from residential and small business customers on various IT technical issues.