Patrick Pura Selebi

Responsible for comprehending the franchise's business model and operating the business in accordance with the franchisor's operations manual.

Continually represent and protect and defend franchise brand reputation, avoiding any behavior or activities that could potentially harm the franchisor's standing.

Attract and build a customer base, while generating revenue in line with the brand's benchmarks for success. Provide timely financial reporting on all business activities, so that the brand can track individual unit progress and profitability.

Ensure franchise operations run smoothly and in accordance with the franchisor's proven business model.

Ensure that all Franchise fees and royalties are paid

Direct the Branch resources, including employee development, in line with the Banks short- and long term plan, policies and values with a view to generate the highest return capital employed, promoting customer loyalty by providing a superior customer experience(service) and identifying and promoting new business to ensure growth (sales) without incurring unmanageable risks.

Be the custodian of roles, regulation and procedures as outlined in the organizational operation documents

Achieve net profit growth for business.

Achieve sustainable Balance Scorecard Outputs and Standard for the Business.

Develop service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

Build and maintain strategic relationship with internal and external parties to support the sales strategy.

Develop and implement a comprehensive sales and service plan to deliver customer needs/expectations and targets.

Monitor changes in legislation,regulations, initiatives and relevant industry practices.

Ensure Compliance with Audit requirements

Track,control and influence sales activities with the specific aim to increase sales efficiencies

Consult with line management and provide daily HR guidance

Analyze trends and metrics with the HR department

Resolve complex employee relations issues and address grievances

Work closely with management and employees to improve work relationships, build morale and increase productivity and retention

Provide HR policy guidance

Monitor and report on workforce and succession planning

Identify training needs for teams and individuals

Evaluate training programs

Suggest new HR strategies

Direct the Branch resources, including employee development, in line with the Banks short- and long term plan, policies and values with a view to generate the highest return capital employed, promoting customer loyalty by providing a superior customer experience(service) and identifying and promoting new business to ensure growth (sales) without incurring unmanageable risks.

Be the custodian of roles, regulation and procedures as outlined in the organizational operation documents

Achieve net profit growth for business.

Achieve sustainable Balance Scorecard Outputs and Standard for the Business.

Develop service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

Build and maintain strategic relationship with internal and external parties to support the sales strategy.

Develop and implement a comprehensive sales and service plan to deliver customer needs/expectations and targets.

Monitor changes in legislation,regulations, initiatives and relevant industry practices.

Ensure Compliance with Audit requirements

Track,control and influence sales activities with the specific aim to increase sales efficiencies