Patrick Potso Molefe
Store Manager
Matatiele
Summary
Dynamic Store Manager at Supa-Roof with proven expertise in customer service management and team leadership. Enhanced customer satisfaction through effective staff training and improved store operations. Skilled in problem-solving and quality control, successfully reducing complaints by proactively addressing issues before product release. Committed to fostering a culture of excellence.
Overview
11
11
years of professional experience
Work History
Store Manager
Supa-Roof
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Assistant Examiner
Department Of Education
01.2019 - 12.2020
- Maintained a high level of accuracy and attention to detail throughout all examination tasks, upholding the integrity and reliability of the evaluation process.
- Completed daily tally sheets and production reports for supervisor.
- Proactively identified potential risks within financial institutions'' operations, working closely with them to implement corrective actions as needed.
- Consistently met deadlines for completing examinations, demonstrating commitment to timeliness and professionalism in all tasks performed.
Quality Control Technician
Videx Minning
01.2014 - 10.2017
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Proposed corrective actions to address recurring quality issues.
- Developed and implemented quality control processes to meet product standards.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
Education
Quality Technician
Sirrah
Johannesburg, South Africa 04.2001 -
Fire Fighter 1&2
L O Tantsi Fire
Kempton Park, South Africa 04.2001 -
National Senior Certificate
Advent Comprehensive
Matatiele, South Africa 04.2001 -
Skills
Customer service management
Timeline
Store Manager
Supa-Roof
11.2021 - Current
Assistant Examiner
Department Of Education
01.2019 - 12.2020
Quality Control Technician
Videx Minning
01.2014 - 10.2017
Quality Technician
Sirrah
04.2001 -
Fire Fighter 1&2
L O Tantsi Fire
04.2001 -
National Senior Certificate
Advent Comprehensive
04.2001 -
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