Patrick Nyashanu
Hotel Night Manager
Somerset West,WC
Summary
An experienced and hardworking hotelier. Focused, well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Guest centric and detail oriented individual with more than 14 years working in hospitality industry. Diligent team player, on a quest to acquire comprehensive practical experience and be an asset to employers at the same time realizing own goals and ambitions by maintaining high standards of professionalism, integrity, and responsibility. Possess excellent interpersonal and communication skills and can develop positive relationships internally and externally. Great sharp eye for detail and exceptional numerical skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
NIGHT MANAGER
THE ONYX
Cape Town
01.2020 - Current
- Fully responsible for all departments and operations of the hotel at night.
- Supervising night staff and resolving conflicts ensuring policies and procedures are adhered to.
- Investigated suspicious activities and persons to maintain the security of premises.
- Running day end and compiling daily financial revenue reports are reconciliations.
- Investigating variances between Micros POS and Opera PMS systems
- Resolve guest queries in a professional and courteous manner.
- Responsible for admin tasks, including guest billing, settlement disputes, new bookings, and check-ins.
- Accessing the extranets of online channels and updating online bookings with specials, billing instructions and methods of payments.
- Keeping track of house accounts and promotions to ensure that charges are valid and authorized.
- Check refund paperwork, rebates, credit card refunds and filing.
- Manually processing virtual credit card payments on the point of sales machines
NIGHT MANAGER
THE MOJO HOTEL
Cape Town
09.2017 - 12.2019
- Secured building for closing, completing walkabouts in the market floor areas, turning off electronic systems and turning on alarms.
- Managed up to six employees in delivering smooth, productive night shift operations.
Guided and motivated the night team by establishing and communicating responsibilities and duties to each team member. - Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a professional demeanour by staying calm when addressing unhappy or angry customers.
- Monitored CCTV cameras and alarm systems for security breaches and communicated with the security team using two-way radios and mobile phones.
- Carried out administration duties including walk-ins, late check-ins, telephone booking, processing no-show charges, and marking no-show bookings on the extranet.
performed concierge services including advising guests of local attractions and restaurants, entertainment, making reservations and transport arrangements. - Heavily involved in the successful transition from Clock PMS to BPM PMS.
NIGHT AUDITOR
LAGOON BEACH HOTEL & SPA
Cape Town
09.2016 - 08.2017
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for the day crew.
- Maintained a timeous wake-up call system.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for the night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling credit card transactions against POS machines.
- Updated guest credit limits report to identify overdue accounts to limit risk
- Efficient implementation of all work-related instructions given by superiors and management.
- Assisting with the preparation of monthly reconciliations and compiling month-end reports.
- Doing daily guest in-house rate checks to ensure that correct rates run through.
- Running day-end procedure and compiling night audit packs
- Completing revenue reports on Excel sheets
- Creating daily add-ons of F&B micros accounts and ensuring that they are checked in and checked out
NIGHT MANAGER
FUSION BOUTIQUE HOTEL
Polokwane
06.2014 - 07.2016
- Oversaw night operations for 3 properties within the group, The Fusion Boutique, Cycad Guesthouse and Cycad Annex
- Collaborated with security during nights and made sure that patrols are done and any anomalies reported and addressed
- Night reservation function, assisting with bookings and transfers.
- Daily balancing off credit card payments for both Micros and Opera against payment processed on POS machines
- Doing revenue spreadsheets, rate checks, investigating negative postings and doing preliminary daily meeting reports.
- Ensured night room service ran smoothly and efficiently.
NIGHT AUDITOR
RADISSON BLU WATERFRONT
Cape Town
12.2012 - 05.2014
- Checked cash and credit card payment transactions at front desk to successfully reduce errors.
- Received F&B dockets for filling, verifying that they are posted to the correct rooms
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positivity, and welcoming.
- .Looked over pending check-ins and payment processes to complete closing procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated guest profiles into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers reconciling issues quickly, and marking discrepancies.
- Running the end-of day procedure on opera and generating various reports.
- Operated the switchboard and in-room dining calls.
- Assisted with concierge services
NIGHT AUDITOR
NH LORD CHARLES HOTEL
Cape Town
06.2010 - 12.2012
- Answered phone within 3 rings throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Printed daily international newspapers for VIP guests per request
- Responsible for night room service, basically fries and toasted sandwiches and salads
- Doing the guest rate check to ensure accuracy.
- Ran end of day procedure and created the night audit pack.
- Sent out daily reports via emails as requested by the relevant senior managers.
- Assisted British Airways crew with cash requests on HOST system.
Waiter
NH The Lord Charles Hotel
Cape Town
09.2009 - 05.2010
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
CIMA Adv Dip MA -
CIMA GLOBAL
UK 02.2023 - Current
BCOM ACCOUNTING SCINCES IN MANAGEMENT ACCOUNTING - Accounting
University of South Africa
Pretoria 01.2019 - 11.2022
HC in ECONOMIC & MANAGEMENT SCIENCES - Business
UNIVERSITY OF SOUTH AFRICA
PRETORIA 01.2018 - 12.2018
Skills
BASIC SAGE PASTEL
Certification
Sage Pastel Partner V18-TGU21134225
Timeline
CIMA Adv Dip MA -
CIMA GLOBAL
02.2023 - Current
NIGHT MANAGER
THE ONYX
01.2020 - Current
BCOM ACCOUNTING SCINCES IN MANAGEMENT ACCOUNTING - Accounting
University of South Africa
01.2019 - 11.2022
HC in ECONOMIC & MANAGEMENT SCIENCES - Business
UNIVERSITY OF SOUTH AFRICA
01.2018 - 12.2018
NIGHT MANAGER
THE MOJO HOTEL
09.2017 - 12.2019
NIGHT AUDITOR
LAGOON BEACH HOTEL & SPA
09.2016 - 08.2017
NIGHT MANAGER
FUSION BOUTIQUE HOTEL
06.2014 - 07.2016
NIGHT AUDITOR
RADISSON BLU WATERFRONT
12.2012 - 05.2014
NIGHT AUDITOR
NH LORD CHARLES HOTEL
06.2010 - 12.2012
Waiter
NH The Lord Charles Hotel
09.2009 - 05.2010
References
The Onyx
Fusion Boutique Hotel
Elsje Hoffer
015 291 4042
frontofficemanager@fusionhotel.co.za
Radisson Blu Waterfront
Brian Mosala
+27 84 86 4472
Lagoon Beach Hotel & Spa
+27 21 528 2000
personnel@lagoonbeachhotel.co.za
Mukhtar Pillay
+27 21 205 6699
fom@theonyx.co.za
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