PATRICK NELL
Kimberley
Summary
Dynamic and results-oriented Team Leader with extensive experience in spearheading store operations, optimizing sales strategies, and elevating customer satisfaction. Expertise in budget management, creating visually compelling merchandising displays, and cultivating a collaborative team environment. Proven track record of consistently achieving sales targets while minimizing costs and maximizing profitability. Proficient in analyzing performance metrics to identify improvement opportunities and implement innovative solutions that drive sustainable business growth.
Overview
11
11
years of professional experience
Work History
Assistant Store Leader
Cape Union Mart
09.2022 - Current
- Strengthened customer relations by addressing service inquiries promptly.
- Directed daily opening and closing tasks, proposing enhancements for operational efficiency.
- Partnered with manager to address and resolve customer concerns, leading to improved satisfaction ratings.
- Oversaw personnel development, facilitating skill improvement and career advancement.
- Interviewed and hired staff associates to ensure compliance with company policies.
- Boosted customer satisfaction ratings through coaching sales associates in product knowledge, sales incentives, and advanced selling strategies.
- Generated weekly schedules to align employee availability with business requirements and vacation plans.
Assistant Restaurant Manager
Dot To Go Trading
06.2022 - 06.2022
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Responded to and resolved customer questions and concerns.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Assistant Restaurant Manager
Tradeon KFC Franchise
06.2018 - 12.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Branch Manager
Shoprite Group
06.2017 - 03.2018
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Increased monthly staff retention rate after implementing new training programs.
Administration Manager
Shoprite Group
07.2016 - 05.2017
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Reduced employee turnover through employee development and other retention measures.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Manager Trainee
Shoprite
07.2015 - 05.2016
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Planned and implemented team projects to accomplish objectives.
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of all facets of issue.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Rotated merchandise and displays to feature new products and promotions.
- Performed supplier risk evaluations and supported regulatory inspections.
Education
Gariep High
Prieska01.2009
Skills
- Store Management
- Staff Scheduling
- Revenue benchmarks
- Operations management
- Staff Management
- Inventory control and record keeping
- Document management
- Strategic planning
- Project Management
- Safety Understanding
- Merchandising and Visual Display Techniques
- Customer Relationship Management
- Microsoft Office suite
- Excellent verbal and written communication
- Organizational skills and Attention to detail
- Critical thinking and Problem-solving
- Product Knowledge
- Teamwork and Collaboration
- Retail Sales Analysis and Reporting
- Loss Prevention Strategies and Risk Management
Timeline
Assistant Store Leader
Cape Union Mart
09.2022 - Current
Assistant Restaurant Manager
Dot To Go Trading
06.2022 - 06.2022
Assistant Restaurant Manager
Tradeon KFC Franchise
06.2018 - 12.2019
Branch Manager
Shoprite Group
06.2017 - 03.2018
Administration Manager
Shoprite Group
07.2016 - 05.2017
Manager Trainee
Shoprite
07.2015 - 05.2016
Gariep High