Patrick Naidoo
Key Accounts & Sales Executive
Durban,KwaZulu-Natal
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dedicated SALES professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Key Accounts Executive
Minnie's Food Enterprise
07.2018 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Supported sales and reporting for large and medium-sized accounts.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built and maintained strong client relationships to drive business growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Estate & Security Manager
Jikekela Security Services
05.2015 - 06.2018
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Investigated incidents and wrote reports.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Coordinated protective service operations with other emergency response agencies.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Established and maintained close working relationships with local law enforcement officers.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Evaluated security systems and procedures to identify areas for improvement.
Business Development & Sales Manager
Container Consumables & Industrial Supplies
01.2013 - 04.2015
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Regional Sales Manager (Coastal Region)
Nutritional Holdings
06.2011 - 12.2012
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Executed successful promotional events and trade shows.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed team of 20 regional sales representatives and consistently achieved high sales targets.
- Managed team of 20 regional sales representatives and consistently achieved high sales targets.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
Sales Manager
Ottawa Poultry (Member Of Toplay )
06.2006 - 05.2011
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
Operations & Logistics Controller
UPC Carriers
02.1994 - 05.2006
- Planned and supervised scheduled collection and delivery of sugar cane to various Sugar Mills.
- Coordinated dispatching of 24 drivers,2 supervisors,2 mechanics and 3 assistants to accomplish daily delivery requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with manufacturing and supply chain management.
- Organized records of vehicles, schedules and completed orders.
Packing & Despatch Supervisor
Tongaat Hulett Group ( Foods Division)
05.1987 - 10.1992
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Diploma - Sales And Marketing
The Graduate School For Marketing & Commerce
Durban, South Africa12.1986
Skills
- CRM Proficiency
- Relationship Management
- Needs Analysis
- Key Account Management
- Consultative Selling
- Regulatory Compliance
- Services Optimization
- Sales Program Creation
- Account Retention
- Revenue Generation
- Relationship Selling
- Client Needs Assessment
- Account Management
- Customer Rapport
- Data-Driven Decision-Making
- Sales Tactics
- Client Relationship Building
- Territory Management
- Account Development
- Business Development
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Zulu
Intermediate (B1)
Additional Information
- South African Police Reservist Aug 1989-1991
- SGB Chair Tongaat Secondary School Mar 2007-Apr 2016
- Chair Community Business Forum(SAPS)Aug 2014-Feb 2015
- Presiding Officer IEC (National & Provincial Elections) May 1994-June 2021
Personal References
- Peter Brierley (COO) ex Nutritional Holdings-pbrierley@worldonline.co.za-0215214100
- Anthony Govender ASI Holdings (CEO)-0829295947
- Shaazia Kolia Minnie's Food Enterprise-( COO)-0721283055
Trade References
- Gavin van Vuuren ( The Chickery) - 0822145377/Salim (CEO)-0847861060
- Yusuf Dhai ( Phoenix Cash & Carry)-0784421001
- Vee Naidoo/Shahid (Megastore)-0319405788
- Yusuf Kasoo (Nafawa Trading-Gaterite)-0722013785
- Kubeshni(Buyer)/Mr Mohammed Mangera(Director)-Superb Hyper 0315511234
Timeline
Key Accounts Executive
Minnie's Food Enterprise
07.2018 - Current
Estate & Security Manager
Jikekela Security Services
05.2015 - 06.2018
Business Development & Sales Manager
Container Consumables & Industrial Supplies
01.2013 - 04.2015
Regional Sales Manager (Coastal Region)
Nutritional Holdings
06.2011 - 12.2012
Sales Manager
Ottawa Poultry (Member Of Toplay )
06.2006 - 05.2011
Operations & Logistics Controller
UPC Carriers
02.1994 - 05.2006
Packing & Despatch Supervisor
Tongaat Hulett Group ( Foods Division)
05.1987 - 10.1992
Diploma - Sales And Marketing
The Graduate School For Marketing & Commerce
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