Patrick Madoda Dlepu
Lakeside Everton north
Summary
Detail-oriented professional with expertise in financial operations management and trade settlements processing. Demonstrates strong communication skills, both verbal and non-verbal, alongside a commitment to regulatory compliance and customer service excellence. Proficient in Microsoft Office Suite, including Word, Outlook, PowerPoint, and Excel. Adept at process improvement and payment processing with a focus on analytical thinking and attention to detail. Committed to continuous learning and adaptability in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Consultant
Standard Bank
2017.01 - 2026.05
- Start-up OPS Settlements (SHYFT):
- Check that all new requests for account opening have been duly checked according to KYC principles in line with Bank documentary checklists and that the account parameters are being respected.
- Ensure that the documents and information provided in the account opening pack are consistent with purpose and nature of the account to be maintained in the Bank’s books.
- Verify presence and adequacy of documents required from KYC perspective for a customer to maintain accounts with the bank
- Check that the information provided on the account opening mandate conforms to the information provided by the customer.
- Analyze critically account opening documents with a view to identify any inconsistencies in the information provided and engage frontline or originating business partners to seek assurance on the nature of the client being on-boarded.
- Process clients Shyft refunds into their individual South African accounts
- Process Shyft Botswana refunds settling Botswana individual account
- Settlement foreign Currency /Visa Mastercard IOM Currency cloud in Currencies Eg USD, EUR,AUD and GBP
- System used:
- Retail Forex
- Citrix
- Orchestration Engine
- BDS
- SAP
- Business Online
- Customer 1st
- SAFPS
- MOBIUS
- Search Works
- Eccentric
- Tutka
- Trade Finance
- JSE
- BDA
- SBSA Payment system
Role call centre and funeral claims consultant
Standard insurance Brokers
2012.01 - 2017.01
- To answer incoming calls efficiently and accurately giving quality service to our internal and external customers
- Resolve funeral policy queries and complaints from customers
- Ensure favourable CEM/NPS ratings by consistently promoting quality interactions with customers and prospective customers.
- Meet Quality Assurance benchmark.
- Adherence to Risk and Compliance e.g. TCF when interacting with customers
- Assisting clients with Funeral Plan and Group Scheme inquiries, amendment of banking details, debit date, loading ID numbers, increasing cover and advising of policy status
- Assisting client with request, resolving the query and providing feedback.
Education
Certificate I - logistics supply chain management
University of Johannesburg
Skills
- Communication Skills: Verbal & Non-Verbal
- Financial Operations Management
- Trade Settlements Processing
- Payment Processing
- Analytical Thinking
- Attention to Detail
- Regulatory Compliance
- Customer Service Orientation
- Process Improvement
- Adaptability
- Continuous Learning
- Microsoft Word
- Ms Outlook
- Ms PowerPoint
- Ms Excel
Certification
- RE5 FAIS REGULATORY Exam
- Moonstone
- Year Obtained: 2025
- Logistics and supply chain management certificate
- University of Johannesburg
- Year obtained 2010
Timeline
Consultant
Standard Bank
2017.01 - 2026.05
Role call centre and funeral claims consultant
Standard insurance Brokers
2012.01 - 2017.01
Certificate I - logistics supply chain management
University of Johannesburg