PATRICK HOUSE

• New Product development (NPD) designing Blends of Concentrates, Improvers, Premixes and Ready Mixes for Flour treatment, bread, buns and Rolls, Cakes, Flat Breads, Biscuits, etc
• Baking processes Auditor covering all process types from industrial to artisanal
• This covered Bread, buns and rolls, pastry, flatbread, sweet goods etc.
• Bakery Business Unit Growth Initiative Leader
• Technical Commercial support and Training
• Customer Support, Training and report writing.
• Internal and Regional Product Launches
• Bakery Equipment Technical Audit - Profiling and Reporting
• Achievements at DANISCO
• Regional Sales Growth through Technical Sales Support to Sales team.
• African Countries Visited/Serviced: South Africa, Botswana, Zimbabwe, Mozambique, Senegal, Namibia, Malawi, Zambia, DRC etc.
• Technical Support to Industrial Bakery Group worth +/- $12M sales per year.
• New Business development in Export Countries
• Design Win in Cake Mix replacing Competition at Customer
• Design Win in Pizza Base at biggest Manufacturer replacing international Competition.
• Developed customized solutions for clients, addressing unique challenges and improving overall efficiency
• Provided post-implementation support to clients, ensuring smooth operation of newly integrated systems
• Identified areas for product improvement by analyzing customer usage data and feedback, driving continuous innovation efforts
• Increased product adoption by conducting comprehensive training sessions for clients and end users
• Conducted thorough market research to identify potential opportunities for product expansion and enhancement
• Evaluated competitor offerings to develop strategies that differentiate our products in marketplace effectively
• Managed client relationships, ensuring satisfaction through regular communication and prompt issue resolution
• Trained staff on proper use of systems and conducted orientation seminars
• Managed and monitored installed systems for highest level of availability
• Evaluated competitor offerings to develop strategies that differentiate our products in marketplace effectively.
• Resolved complex technical issues for customers, earning trust and building strong relationships through exceptional service delivery.
• Served as subject matter expert on product capabilities, providing internal support and external consultation services.
• Collaborated with cross-functional teams to ensure seamless integration of products into client systems.
• Participated in quality assurance testing activities, validating functionality prior to product release dates.
• Identified areas for product improvement by analyzing customer usage data and feedback, driving continuous innovation efforts.
• Increased product adoption by conducting comprehensive training sessions for clients and end users.
• Developed customized solutions for clients, addressing unique challenges and improving overall efficiency.
• Conducted thorough market research to identify potential opportunities for product expansion and enhancement.
• Delivered timely feedback to development teams regarding feature requests and bug reports from customers.
• Led successful pilot programs with key customers, gathering valuable insights that informed future development efforts.
• Assisted sales team with technical expertise during presentations and demonstrations, contributing to increased revenue generation
• Delivered timely feedback to development teams regarding feature requests and bug reports from customers
• Participated in quality assurance testing activities, validating functionality prior to product release dates
• Mentored junior application specialists in various aspects of their roles while fostering a collaborative team environment conducive to success
• Led successful pilot programs with key customers, gathering valuable insights that informed future development efforts

• Created comprehensive documentation of processes and procedures to ensure consistency throughout department's operations.
• Developed suggestions for technical process improvements to optimize resources.
• Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
• Developed technical strategies to align with business objectives, driving growth and innovation within organization.
• Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
• Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
• Analyzed project-related information and made recommendations based on discoveries.
• Completed projects 80% faster than expected, exacting cost savings.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Facilitated cross-functional collaboration for improved decision-making processes within organization.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Monitored and coordinated workflows to optimize resources.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Built business to fourteen customers by implementing effective marketing and customer engagement plans.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Increased profit by streamlining operations.
• Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Developed and maintained relationships with external vendors and suppliers.
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

• Carrying out Bakery management consultancy throughout Botswana.
• Covering Business Plans, Operations, Process Control, Reports and Mentoring.
• Carried out several Bakery Operations Management
• Became Government Bakery Consultant for Citizens Government Financing Institution called CEDA (Citizen Entrepreneurship Development Agency)
• Achievements at Norod Botswana Consultancy
• Consulted successfully in almost all Botswana Regions Bakeries
• Was appointed Government consultant through Technical Publicity
• Operations Management through Consultancy Following Bakeries: 1
• Hot bread Bakery Kasane, 2
• Dainty Bakes Maun, 3
• Butterfield Bakery Mogoditsane, 4
• Thari Bakery Tumasera, 5
• Monamo Bakery Serowe, and 6
• Borejane Bakery Mochudi.
• Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
• Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
• Developed complete business plans and operational strategies for new and existing business.
• Managed diverse project teams effectively, fostering collaboration across departments toward achieving shared goals.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Prepared annual budgets with controls to prevent overages.
• Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within organization.

Conducted routine equipment maintenance checks ensuring adherence to manufacturer guidelines extending machines'' lifespan and minimizing repair downtime.

• Developed strong relationships with suppliers, negotiating favorable terms and ensuring timely deliveries of products.
• Elevated brand reputation through community outreach initiatives like sponsoring local sports teams or participating in charity events.
• Boosted employee retention through competitive compensation packages, opportunities for career growth, and recognition programs.
• Increased sales revenue with targeted marketing campaigns and promotional offers tailored to local market.
• Created positive work culture, fostering teamwork and open communication among staff members.
• Launched new menu items based on market trends and customer feedback to attract diverse clientele.
• Improved customer satisfaction by implementing efficient QSR processes and maintaining high-quality standards.
• Enhanced team performance by providing regular training sessions and conducting performance evaluations.
• Ensured compliance with health and safety regulations, maintaining clean and safe working environment for employees and customers.
• Managed financial aspects of restaurant, including budgeting, forecasting, and analyzing profit margins to drive business growth.
• Coordinated catering services for special events such as weddings, corporate functions, or community gatherings to generate additional revenue streams.
• Enhanced customer loyalty by developing a rewards program that incentivizes repeat business while also gathering valuable customer insights for future initiatives.
• Optimized dining experience by redesigning restaurant layout for improved flow and seating capacity utilization.
• Implemented cost-saving measures to reduce overhead expenses without compromising quality or service levels.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
• Formulated and implemented marketing strategies to increase sales and customer loyalty.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Fostered a culture of continuous improvement by encouraging staff feedback and implementing data-driven recommendations accordingly.
• Managed financial aspects of restaurant, including budgeting, forecasting, and analyzing profit margins to drive business growth.
• Fostered a culture of continuous improvement by encouraging staff feedback and implementing data-driven recommendations accordingly
• Developed strong relationships with suppliers, negotiating favorable terms and ensuring timely deliveries of products
• Managed financial aspects of the restaurant, including budgeting, forecasting, and analyzing profit margins to drive business growth
• Launched new menu items based on market trends and customer feedback to attract diverse clientele
• Improved customer satisfaction by implementing efficient QSR processes and maintaining high-quality standards
• Coordinated catering services for special events such as weddings, corporate functions, or community gatherings to generate additional revenue streams
• Elevated brand reputation through community outreach initiatives like sponsoring local sports teams or participating in charity events
• Enhanced team performance by providing regular training sessions and conducting performance evaluations
• Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for employees and customers
• Optimized dining experience by redesigning restaurant layout for improved flow and seating capacity utilization
• Conducted routine equipment maintenance checks ensuring adherence to manufacturer guidelines extending machines'' lifespan and minimizing repair downtime
• Collaborated with district management teams to share best practices across multiple locations within the franchise network
• Implemented cost-saving measures to reduce overhead expenses without compromising quality or service levels

• 1998 – Achieved Prized Bakery Studies Certificate.1999 – Was Placed for Industrial Attachment back at work Aroma Group of Bakeries.2000-2001 – Achieved Prized Bakery Studies Diploma.
• Gained knowledge of company policies, protocols and processes
• Developed problem-solving abilities through hands-on experience with real-life business scenarios
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes
• Used company reports to analyze sales, gross profit and inventory activities
• Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining high level of performance under pressure
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks
• Improved management skills by participating in rigorous training programs and workshops
• Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes
• Handled day-to-day customer or client questions via telephone or email
• Analyzed customer feedback to identify areas for improvement
• Enhanced team performance by implementing effective communication strategies within group
• Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touch point within business journey
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
• Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities
• Acted with integrity, honesty and knowledge to promote culture of company
• Implemented innovative marketing strategies to increase brand awareness and customer engagement

Joined as Bakery assistant

• Was part of manual artisanal processes.
• Became machine operator.
• Shift Supervisor
• Distribution Salesman
• In 1997, was selected to go for Management Training by Company at Bulawayo Polytechnic Bakery School.
• Operated and maintained bakery equipment, including ovens and mixers.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Produced consistently high-quality baked goods for customers.
• Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
• Coordinated food deliveries to guarantee timely arrival of supplies.
• Trained and supervised new employees on bakery operations and procedures.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Facilitated communication among team members to ensure smooth operations during peak hours.
• Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
• Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.