PATRICK BRAISON KAMANGA
Gwanda
Overview
1
1
Certification
17
17
years of professional experience
Work History
Technical Team Leader
Almestar PTY LTD Trading as Xcorp Business Solutions
09.2015 - Current
- Design, deploy and maintain Communications and VOIP solutions for clients:
- Configuration & installation of customer VoIP solutions
- VoIP PABX Solutions and virtual PABX Systems, Voice Gateways & Data Routers.
- Configuring VoIP/Software based PABX solutions and VoIP phones, configuring/converting of various routers and switches to effectively communicate via Analogue/BRI/VoIP(SIP).
- Conducted troubleshooting and fault-finding on Telecoms equipment, ensuring effective resolution of technical issues.
- Provide and complete SLA Maintenance within specified timeframe as agreed by client and report any abnormalities
- Escalation point for 1st and 2nd line support team for network related queries
- Enhanced customer relationships through proactive communication and tailored support.
- Provide quality support service on site (client facing) and remotely
- Training of end user and client personnel
- Facilitated upskilling of junior support team, improving overall team capability and service delivery.
- Executed installation of data cables in compliance with project specifications.
- Reporting on conditions of equipment and associated systems
- Completed assignments assigned by senior management.
- Managed and updated company website to enhance online presence.
Telecom Technician
Digital IP Solutions
01.2010 - 09.2015
- Layer 2 and 3 network equipment as it pertains to VOIP functionality
- Cabling requirements related to end user voice devices and their function
- Conducted site surveys to evaluate network infrastructure and identify requirements
- Supported Technical Manager with recommendations for optimising voice and data equipment purchases
- Created and maintained branch layout topologies using wiring diagrams
- Connectivity APN and troubleshooting
- Provide support to multiple clients
- Product knowledge Yealink, Grandstream, Samsung, Panasonic & Ubiquiti
Education
Advanced Diploma - Telecommunication and Electronics Engineering
City Guilds of London
London United Kingdom01-2004
Skills
- Telecommunications Engineering
- PABX Technician
- VoIP Systems
- IP Protocols
- Hardware Systems
- Telephone Management Software
- Routers
- Network Security
- Project Management
- WAN Systems
- LAN Systems
- Troubleshooting
- Written Communication
- Verbal Communication
Certification
- MIA Samsung SA, Certification in Officeserv Series
- MIA Samsung SA, Certification in SCM series
- Pansmart SA, Certification in Panasonic PABXs
- Comptia, A+
- Comptia, N+
- MIRO SA, Mikrotik Certified Network Associate (MTCNA)
Custom
- Dalton Rubara, Outsource Digital, +27738705788
- Dwaine Lizemore, X-Corp Business Solutions, +27815229890
Timeline
Technical Team Leader
Almestar PTY LTD Trading as Xcorp Business Solutions
09.2015 - Current
Telecom Technician
Digital IP Solutions
01.2010 - 09.2015
Advanced Diploma - Telecommunication and Electronics Engineering
City Guilds of London