Summary
Overview
Work History
Education
Skills
Personal Information
Personality Traits
Certification
Timeline
Generic
PATRICIA NOMATHAMSANQA MGWENYA

PATRICIA NOMATHAMSANQA MGWENYA

Administration, Sales, lecturing and Management
Mbombela ,MP

Summary

Astute, qualified, and experienced professional with a proven track record in account, sales, and admin management. 13 years of experience in the banking and finance industry, specializing in sales, customer service, and admin support. 3 years of experience in an educational institution, focusing on admin work, lecturing, and student assessment. Currently involved with a non-profit organization as a community project organizer and event planner. Responsible for organizing and planning various projects, conducting thorough research, and preparing detailed reports.

Overview

15
15
years of professional experience
1
1
Certification
4
4
Languages

Work History

Part-time Lecturer

Unigrad College
07.2022 - 12.2024
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Created and designed quizzes, tests and projects to assess student knowledge.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.

Sales Consultant

Absa Bank
01.2010 - 01.2020
  • Responsible for sales and revenue growth of Absa Bank through obtaining new business by meeting clients both in and out of office
  • Communicate with clients to understand their sales goals and objectives, by explaining features and benefits and pricing of Absa products
  • Work with Absa Marketing team as well as other external stakeholders to ensure collaboration
  • Set up Sales Department KIP’s as well as monitoring and reporting on KIP’s regularly
  • Create a motivational and healthy atmosphere for other Sales Consultants
  • Identify opportunities of new client acquisition
  • Monitor competition and stay up to date with the latest sales trends and best practices

Customer Service Consultant

Absa Bank
01.2008 - 01.2010
  • Offering excellent customer service by identifying the customers’ needs
  • Assist customers in an efficient and effective manner and ensuring their queries are attended to
  • Interact regularly with customers as they inquire about Absa Bank products and services
  • Respond to customers’ inquiries and resolve with the objective of maintaining positive customer relationship with Absa Bank
  • Recommend products and services according to the needs of each individual

Personal Assistant and Administrator

Absa Bank
01.2006 - 01.2008
  • Act as first point of contact when dealing with correspondence and phone calls
  • Managing diaries and organising meetings and appointments
  • Booking and arranging travel, transport and accommodation
  • Organising events and conferences
  • Data capturing, creating spreadsheets and presentation

Part-time Lecturer and Administrator

Tshwane University of Technology Mbombela Campus
01.2000 - 01.2006
  • Admin Officer – Assist with student registration and intake
  • Admin Officer – Assist the exam officer with the necessary admin and invigilation
  • Part time lecturer for Public Management 1 – Lecturing and assessing students in Public Management subjects, responsible for administrative tasks related to teaching and learning

Education

Bachelors Degree - Administration

University of Durban-Westville

Skills

Strategic and Extensive customer needs analysis

Personal Information

  • Nationality: South African
  • Driving License: Code 10

Personality Traits

  • Proven problem-solving ability
  • Creative and I can multi task
  • Assertive and goal orientated
  • Self-motivated and passionate
  • Loves and thrives under challenges
  • Highly innovative with strategic thinking ability

Certification

Certificate in Banking Services

Timeline

Part-time Lecturer

Unigrad College
07.2022 - 12.2024

Certificate in Banking Services

02-2017

Sales Consultant

Absa Bank
01.2010 - 01.2020

Customer Service Consultant

Absa Bank
01.2008 - 01.2010

Personal Assistant and Administrator

Absa Bank
01.2006 - 01.2008

Part-time Lecturer and Administrator

Tshwane University of Technology Mbombela Campus
01.2000 - 01.2006

Bachelors Degree - Administration

University of Durban-Westville

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PATRICIA NOMATHAMSANQA MGWENYAAdministration, Sales, lecturing and Management