PATRICIA NOMATHAMSANQA MGWENYA
Administration, Sales, lecturing and Management
Mbombela ,MP
Summary
Astute, qualified, and experienced professional with a proven track record in account, sales, and admin management. 13 years of experience in the banking and finance industry, specializing in sales, customer service, and admin support. 3 years of experience in an educational institution, focusing on admin work, lecturing, and student assessment. Currently involved with a non-profit organization as a community project organizer and event planner. Responsible for organizing and planning various projects, conducting thorough research, and preparing detailed reports.
Overview
15
15
years of professional experience
1
1
Certification
4
4
Languages
Work History
Part-time Lecturer
Unigrad College
07.2022 - 12.2024
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
Sales Consultant
Absa Bank
01.2010 - 01.2020
- Responsible for sales and revenue growth of Absa Bank through obtaining new business by meeting clients both in and out of office
- Communicate with clients to understand their sales goals and objectives, by explaining features and benefits and pricing of Absa products
- Work with Absa Marketing team as well as other external stakeholders to ensure collaboration
- Set up Sales Department KIP’s as well as monitoring and reporting on KIP’s regularly
- Create a motivational and healthy atmosphere for other Sales Consultants
- Identify opportunities of new client acquisition
- Monitor competition and stay up to date with the latest sales trends and best practices
Customer Service Consultant
Absa Bank
01.2008 - 01.2010
- Offering excellent customer service by identifying the customers’ needs
- Assist customers in an efficient and effective manner and ensuring their queries are attended to
- Interact regularly with customers as they inquire about Absa Bank products and services
- Respond to customers’ inquiries and resolve with the objective of maintaining positive customer relationship with Absa Bank
- Recommend products and services according to the needs of each individual
Personal Assistant and Administrator
Absa Bank
01.2006 - 01.2008
- Act as first point of contact when dealing with correspondence and phone calls
- Managing diaries and organising meetings and appointments
- Booking and arranging travel, transport and accommodation
- Organising events and conferences
- Data capturing, creating spreadsheets and presentation
Part-time Lecturer and Administrator
Tshwane University of Technology Mbombela Campus
01.2000 - 01.2006
- Admin Officer – Assist with student registration and intake
- Admin Officer – Assist the exam officer with the necessary admin and invigilation
- Part time lecturer for Public Management 1 – Lecturing and assessing students in Public Management subjects, responsible for administrative tasks related to teaching and learning
Education
Bachelors Degree - Administration
University of Durban-Westville
Skills
Strategic and Extensive customer needs analysis
Selling
Account Management
Product Management
Relationship Management
Portfolio Management
Brand Management
Report writing
Performance Management
MS Word
Excel
PowerPoint
Personal Information
- Nationality: South African
- Driving License: Code 10
Personality Traits
- Proven problem-solving ability
- Creative and I can multi task
- Assertive and goal orientated
- Self-motivated and passionate
- Loves and thrives under challenges
- Highly innovative with strategic thinking ability
Certification
Certificate in Banking Services
Timeline
Part-time Lecturer
Unigrad College
07.2022 - 12.2024
Certificate in Banking Services
02-2017
Sales Consultant
Absa Bank
01.2010 - 01.2020
Customer Service Consultant
Absa Bank
01.2008 - 01.2010
Personal Assistant and Administrator
Absa Bank
01.2006 - 01.2008
Part-time Lecturer and Administrator
Tshwane University of Technology Mbombela Campus
01.2000 - 01.2006
Bachelors Degree - Administration
University of Durban-Westville