Patricia Minenhle Dlamini
Universal Banker
Johannesburg,GP
Summary
I am a skilled Universal Banker with 4 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.
I strive to acquire professional knowledge and skills in the corporate field in order to become more employable and to achieve the goals of the company in meeting customer’s satisfaction and experience.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Universal Banker
The Standard Bank of South Africa
03.2020 - Current
- Managed phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Assisted customers with setting up accounts and signing up for new services
- Adhered to established security procedures and reported potential fraud or safety violations to management
Customer Service Consultant
Standardbank Of South Africa
04.2017 - 03.2020
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Waitress
Pyramid Conference Centre
01.2015 - 12.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Business Administration -
Mancosa
1 Cedar Avenue (corner Of Empire And Cedar Road), 07.2021 - Current
Certificate in Banking -
Cornerstone
04.2017 - 12.2017
Grade 12 -
Falcon High School
01.2014 - 12.2014
Skills
Performance improvement
Order accuracy
Keyboarding
Banking
Customer Service
Risk mitigation
Accomplishments
Salesforce Ranger
Top performer
Timeline
Bachelor of Business Administration -
Mancosa
07.2021 - Current
Universal Banker
The Standard Bank of South Africa
03.2020 - Current
Customer Service Consultant
Standardbank Of South Africa
04.2017 - 03.2020
Certificate in Banking -
Cornerstone
04.2017 - 12.2017
Waitress
Pyramid Conference Centre
01.2015 - 12.2016
Grade 12 -
Falcon High School
01.2014 - 12.2014