PATRICIA ATUSAYE MWAMANDE BURTON
Johannesburg
Summary
Accomplished Sales Engineer and Technical Sales Support Representative with extensive experience in the African market, specialising in OEM and aftermarket spare parts for heavy machinery and Heavy duty diesel Engines for various make and applications such as Mining, Power Energy (Oil& gas) Construction Equipment, Aerospace & Defence engines. Proven track record in enhancing procurement efficiency, optimising supply chain responsiveness, and driving sales growth through strategic negotiations and customer relationship management. Demonstrates expertise in technical sales, proposal development, and engineering consulting, with a strong focus on customer-centric solutions. Skilled in CRM software such as SAP and Salesforce, with a commitment to effective communication and teamwork. Career goals include leveraging technical expertise to further expand market reach and drive innovation within the industry.
Overview
26
26
years of professional experience
Work History
Technical Sales Support Representative
MEE PARTS AFRICA
Randburg
11.2023 - Current
- Technical Sales & Proposal development: Analyzing customer's needs and tender specification to create technical proposals, including costing and warranty and project cost estimates of the spare parts replaced.
- Purchasing and selling of OEM and Aftermarket spare parts for various engines make, model and applications in Africa.
- Engineering consulting: Provide experts technical advice on product applications such as heavy mechanic equipment, industrial, mining machinery.
- Technical Support: Assist with pre-sales, on-site audits, technical demonstrations, and post-sales troubleshooting, including diagnosing failures and repair scoping.
- Aftermarket Support: Developing, price and sell maintenance contracts, and spare parts for replacement or warranty.
- Customer Relationship Management: Engage with client engineers, maintenance teams and project managers to provide technical solutions and build trust.
- Departments Communication: Collaborate with workshop manager, technicians to ensure technical feasibility and time delivery of engines or machines.
- Invoicing: Maintain accurate records in Customer Relation Management system e.g SAP prepare technical report, and manage technical documentation for contract projects.
EXPORT BUYING & SALES REPRESENTATIVE
ITR AFRICA SUPPLIERS OF EARTHMOVING EQUIPMENT SPARE PARTS
Johannesburg
01.2022 - 10.2023
- Achieved seamless operations across African regions through effective responsibility management.
- Enhanced procurement efficiency for undercarriage parts in earth-moving machines, improving supply chain responsiveness in sub-Saharan Africa.
- Elevated sales and marketing efforts for aftermarket equipment parts, resulting in increased client engagement and satisfaction.
- Delivered exceptional customer service through site visits, diagnosing undercarriage issues and providing tailored solutions.
- Generated accurate forecasts for demand planning, enabling the purchasing manager to optimise stock levels.
- Secured advantageous contracts through strategic negotiations with prospective clients.
- Facilitated the purchasing and selling of OEM and aftermarket spare parts, expanding market reach across various engine types in Africa.
- Optimised price exception management within the ERP system, enhancing sales department performance.
- Drove lead generation and demand forecasting efforts, supporting purchasing manager in decision-making.
- Coordinated export logistics for timely delivery of earthmoving parts
- Developed strong relationships with international clients to drive sales
- Negotiated pricing and contracts to maximise profit margins
- Conducted market research to identify new business opportunities
- Managed customer enquiries and provided detailed product information
- Collaborated with suppliers to ensure quality and availability of parts
- Monitored sales performance and adjusted strategies for improvement
- Trained junior staff on sales techniques and product knowledge
Sales & Product Manager Assistant
Button Group Pty Ltd
Johannesburg
06.2015 - 11.2019
- It was a contract that ran from one specified year to year responsible Africa Region.
- Purchasing and selling of OEM and Aftermarket spare parts for various engines make, model and applications in Africa.
- Supplying undercarriage, GET and replacement parts for earth-moving machines in Sub-Saharan Africa, in the mining, construction, agriculture, component, plant hire and forestry industries.
- Travelling visiting customers in mines and construction sites.
- Sales & Marketing in heavy duty Diesel Engines & spare parts of various engine applications for cross border and Africa countries.
- Led technical presentations and demonstrations for prospective clients, effectively communicating the value proposition of the company's products and services and resulting in a 30% increase in successful sales conversions.
- Developed and maintained strong relationships with key decision-makers at client organizations, resulting in repeat business and a 40% increase in customer retention rates.
- Provided technical support and troubleshooting for clients, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
- Procurement /Sourcing Company for Aftermarket & OEM Spare Parts Suppliers
Sales Engineer & Technical Sales Support
Cummins SA
Johannesburg
04.2008 - 03.2015
- Sourcing leads and cold calling potential customers.
- Developing business opportunities by arranging meetings and making sales pitches.
- To provide technical customization of products based on customers' requests and needs (mainly heavy duty), such as Engines, Generators, and many more.
- Presenting technical plans and detailed schematics of products to customers.
- Providing detailed analytic to show customers why a product will help their business.
- Answering customer queries on scientific or technical issues.
- Providing a point of communication between the client and Account Managers or service providers.
- Developed and maintained relationships with key customers, resulting in a 50% increase in customer retention and a 60% increase in upsell opportunities.
- Arranging follow-up meetings with clients to retain their business and make further sales.
- Maintaining an up-to-date knowledge of their industry and the products or services they sell.
Customer Service & Sales
INTERNATIONAL SOS & AIG
Johannesburg
01.2005 - 08.2007
- This was a contract between Service Provider and Client (AIG & INTERNATIONAL SOS) Banking & Travel Insurance & Evacuation Customer Service & Sales.
- Visiting Clients for New and Old product and completing quotations for customers.
- Handling Accounts (As Account Manager and Business Development consultant).
- Customer service through telephonic and face-face.
- Cross Selling short-term travel insurance for banks existing and new clients i.e. Standard Bank, Ned bank, American Express, Diners, Investec, Old mutual bank, Discovery, Momentum as well as AIG World Leisure & Business policies.
- Pricing new quotes on short-term travel insurance for AIG and Tickets.
- Assisting with the center calls Concierge.
- Updating Clients on new products to be released and upgrading selling.
Project Manager Assistant
NON-governmental NGO
Mzuzu
01.2000 - 11.2001
- Provides primary assistance in the implementation of the Sustainable.
- Improve management effectiveness of protected areas and community conserved areas governance efforts between civil society organisations and regulatory government agencies.
- Promote renewable and energy efficient technologies providing socioeconomic benefits and improving livelihoods to most rural and remote communities.
- Demonstration of innovative and socially inclusive urban solutions/approaches (including waste and chemical management, energy, transport, watershed protection, ecosystem services and biodiversity).
- Improve community led biodiversity friendly practices and approaches, including promoting a blue economy e.g. agriculture, fisheries, ecotourism, green infrastructure etc.
- Promote off-grid energy service needs in rural and urban areas.
- Demonstrating youth and adult awareness.
- Projects for activities that conserve and restore the environment while enhancing people's wellbeing and livelihoods, taking into consideration of gender, vulnerability, and equality concerns.
Education
Certificate in Fundamentals of Flight mechanics - Flight mechanics - The basis, Spare Parts and Components, Flight Mechanics - Anemobarometry, Airplane Components & Flight Control Aircraft Spare Parts
ISAE-SUPAERO-Higher Institute of Aeronautics and Space
Johannesburg, GP2022
Higher National Diploma - Diploma in Integrated Marketing Management, Project Management
Funded by Univ of Pennsylvania
2022
Certificate in Global Health Research - Global health research, teaching, policy, and practice across disciplines and sectors
University of Geneva
01.2023
Higher National Diploma - Diploma in Operations Management
Alison College
Loughrea, Ireland01.2022
Brand Management: Aligning Business, Brand and Behavior -
London Business College
Supply Chain Management: A Learning Perspective -
Korea Advanced Institute of Science and Technology
Skills
- Microsoft Access
- Microsoft Publisher
- Lotus Notes
- Aircraft Maintenance System (AMS III from AVDEX)
- SAP
- Zoho
- Microsoft Excel & Word
- Microsoft PowerPoint
- Microsoft Outlook
- RASCAL
- CRM Software / Salesforce
- Teamwork
- Relationship Building and Networking
- Leadership and Team Management
- Effective & Efficient Communication Skills
- Self-management
- Willingness to learn
- Positive attitude & Energetic
- Active Listening and Feedback Incorporation
- Customer-Centrism Mindset and Empathy
- Thinking skills
- Creativity and Innovation
- Negotiation and Persuasion
- Empathy & Problem Solving
- Time Management
Accomplishments
- 2013, Award for Volunteer work
- Employee of the month, quarter, and year in Sales for Cummins Parts
Websites, Portfolios and Profiles
https://www.linkedin.com/in/patricia-atusaye-mwamande-9664b2202/
Volunteer Experience
- Lion & Global Citizen, Johannesburg, Gauteng, South Africa, 2015-01-01, Present
- Society of Saint Vincent de Paul, Johannesburg, Gauteng, South Africa, 2009-01-01, Present
Hobbies and Interests
- Team Golfing
- Continue learning.
- Team Building
- Global Business development Manager
References
REFEREES AVAILABLE ON REQUEST.
Languages
English
Advanced
C1
Timeline
Technical Sales Support Representative
MEE PARTS AFRICA
11.2023 - Current
EXPORT BUYING & SALES REPRESENTATIVE
ITR AFRICA SUPPLIERS OF EARTHMOVING EQUIPMENT SPARE PARTS
01.2022 - 10.2023
Sales & Product Manager Assistant
Button Group Pty Ltd
06.2015 - 11.2019
Sales Engineer & Technical Sales Support
Cummins SA
04.2008 - 03.2015
Customer Service & Sales
INTERNATIONAL SOS & AIG
01.2005 - 08.2007
Project Manager Assistant
NON-governmental NGO
01.2000 - 11.2001
Certificate in Fundamentals of Flight mechanics - Flight mechanics - The basis, Spare Parts and Components, Flight Mechanics - Anemobarometry, Airplane Components & Flight Control Aircraft Spare Parts
ISAE-SUPAERO-Higher Institute of Aeronautics and Space
Higher National Diploma - Diploma in Integrated Marketing Management, Project Management
Funded by Univ of Pennsylvania
Certificate in Global Health Research - Global health research, teaching, policy, and practice across disciplines and sectors
University of Geneva
Higher National Diploma - Diploma in Operations Management
Alison College
Brand Management: Aligning Business, Brand and Behavior -
London Business College
Supply Chain Management: A Learning Perspective -
Korea Advanced Institute of Science and Technology