Patricia Stemmer

Assist customers and outside reps with quotes and orders, while simultaneously ensuring stock availability, managing stock counts, and reconciling warehouse variances to minimize inventory losses
Updating stock information on the computer system(SAP)
Compiling daily reports and addressing inventory discrepancies

HR ASSISTANT

Recruitment Support: screening resumes, scheduling interviews, and communicating with candidates, coordinating new hire orientation, preparing onboarding documents, and setting up training sessions.
Updating employee databases, maintaining physical and digital personnel files, and managing sensitive records. Tracking attendance, processing leave requests (like sick or vacation time), and verifying payroll data.
Employee Relations: Serving as the first point of contact for employees' day-to-day HR questions, requests, or complaints

Administrator for Learnership

Learner Management: Track learner attendance, leaves of absence, and exits.Compliance & SETA Administration: Maintain compliant project files and prepare information for SETA submissions and audits.Data Capturing: Accurately record and update learner details, payroll, and assessment scores into the database.Stakeholder Liaison: Act as the primary point of contact between learners, trainers, managers, and relevant governing bodies.Logistics: Coordinate schedules, class registers, meeting rooms, and training materials.Grievance Handling: Assist in managing and processing learner grievances and disciplinary issues

RECEPTIONIST

Front Desk Operations: Greet and welcome guests as soon as they arrive, providing a professional and welcoming first impression.Communications Management: Answer, screen, and forward incoming phone calls, take messages, and direct inquiries to the appropriate department.Mail & Deliveries: Sort, organize, and distribute incoming mail, packages, and couriers.Scheduling & Coordination: Maintain office calendars, schedule appointments, and book meeting rooms when needed.Office Administration: Perform basic clerical duties such as filing, photocopying, transcribing, and data entry.Security & Access Control: Monitor visitor access, maintain guest logs, and issue visitor badges if applicable.Environment Maintenance: Ensure the reception area and common spaces (like waiting rooms and break rooms) are kept clean, tidy, and well-stocked

• Contract Ended October 2019

VERIFICATION OFFICER

Identity Verification: Confirm customer identities using established security protocols (e.g., security questions, OTPs, or biometric clearances) before disclosing sensitive information or processing requests.Information Validation: Cross-check customer-provided details (banking information, residential addresses, and employment records) against internal databases and third-party systems.Fraud Prevention: Flag suspicious activities, unauthorized account changes, or inconsistent details and escalate them to the fraud or risk management team.Compliance & Policy Adherence: Ensure all verification processes strictly follow financial regulations (e.g., FICA, POPIA) and internal company guidelines.Record Keeping: Log detailed, accurate, and confidential notes of all verification attempts, approvals, and rejections in the Customer Relationship Management (CRM) system.Customer Communication: Professionally guide customers through the verification process and communicate clearly if additional documentation or information is required

• Inter-Active Technologies Contract Ended April 2014

Respond to customer inquiries. Resolve queries via phone calls, email, chat, or remote access tools to ensure customer satisfaction. Troubleshoot computer systems. Diagnose and fix problems with operating systems, computer hardware, and software applications.

• Inter-Active Technologies Contract Ended May 2013

Customer Support: Handle inbound and outbound calls, addressing subscriber queries regarding account balances, subscription renewals, error codes, and package upgrades.Technical Troubleshooting: Guide customers through step-by-step technical procedures (e.g., error E16 clearing, smartcard activation, signal issues).Sales & Retention: Identify opportunities to cross-sell or upsell DStv packages, and apply retention strategies to prevent customer churn.Data Management: Accurately update customer details and log call resolutions in the CRM and billing databases.Service Recovery: Manage escalated or negative experiences professionally, turning frustrated callers into satisfied viewers

• Inter-Active Technologies Contract Ended Feb 2010

Customer Support: Handle inbound queries regarding network coverage, data usage, billing, and device technical issues.Sales & Upgrades: Proactively contact customers for contract renewals, handset upgrades, and cross-selling new MTN products (data packages, LTE/5G).Query Resolution: Navigate CRM systems to log calls, document actions, and escalate complex technical or billing issues to backend teams.Retention: Identify at-risk customers, manage cancellations, and offer tailored packages to prevent churn