Patricia Phiri
Cape Town,WC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
years of post-secondary education
Work History
Customer Service Associate
Chris
cape town, Western Cape
02.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Waitress
Hellen
cape town, Western Cape
06.2020 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
Camps Bay High School
Cape Town 01.2017 - 12.2021
GED -
Udemy
Online 02.2021 - 02.2022
Skills
Logo design
undefinedTimeline
GED -
Udemy
02.2021 - 02.2022
Waitress
Hellen
06.2020 - 02.2022
Customer Service Associate
Chris
02.2019 - 05.2020
High School Diploma -
Camps Bay High School
01.2017 - 12.2021
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