Patricia Motaung

• Timeous and accurate creation of Shopping Carts, Goods Receipts and Service Entries.
• Ensures compliance with the Global Source to Pay Policy.
• Guidance and assistance to Stakeholders with the Source to pay process.
• Ensures the reduction of GRIR and ZMIR6 Queries.
• Purchase Requisition queries resolved within Service Level agreement agreed with the business.
• Assist to manage the Source to pay process to avoid Emergency Payment and Payment Exception requests.
• Adherence to key KPIs.
• Adapt to change when improvements or new services are implemented.
• Ensure compliance with globally aligned service policies, procedures, standards tools and operating plans. (As per agreed policies).
• Support the transition of new services from business into PR NOCC team.
• Addressing PTP non-compliance matters with Purchase Requisitioners.
• Coach and train business users in understanding the entire source to pay process, including but not limited to resolving PO/ Invoice mismatches.
• Understanding and communicating all Overdue GRN’s on Purchase orders to relevant resolvers.
• Monitoring all issues within the Procure to pay process and assisting the business with resolution thereof within the agreed SLA.
• Actively listened to customers (internal and External), handled concerns quickly and escalated major issues to line manager to avoid any delays in payments
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Improved operations through consistent hard work and dedication.

• Processed customer order, quote and return transactions and offered additional products and services.
• Resolved complaints to satisfy customers and encourage future transactions.

Sea freight for Tanzania and Uganda

• Order entries on Export shipments
• Arrangements for quality inspection of the shipments
• Leasing with Quality assurance to ensure best quality stock is sent
• Liaising with MUBEX regarding cargo readiness and updating relevant stakeholders
• Obtain shipping schedules from shipping lines
• Arrange for stock to move from production plan to loading vessel
• Following up on shipments from Origin to Expected date of arrival in country
• Track and trace logistical activities daily

COMPLIANCE WITH CUSTOMS REGULATIONS: Actively assist in managing correspondence and logistical arrangements for exports from start to finish and ensure all requirements are met with the highest degree of supplier/customer service. Liaise with Export clearing agent for the submitting of accurate export load documentation.

COMMUNICATION AND TRACKING: Track loading and deliveries; communicate with SAB Depot, Clearing and Transport Agents etc. on a daily basis to ensure effective communication is maintained and that export loads are effectively tracked. Complete necessary daily updates, schedules and reports to control, monitor and report on tracking of export activity on Excel and Outlook Notify respective parties of progress status of deliveries accordingly.

ADMINISTRATION: Liaise with the relevant transporters to ensure accurate schedules and delivery lead times are met, generate all Export documentation such as: Export clearing instruction, picking lists and invoices etc. Process in SAP and Export docs systems, capturing in accordance with the relevant deadlines and correct order quantities/pallet configurations. Filing of all Acquittal documents for records and audits. Print Scan and forward relevant documentation to parties requesting information

Responsible for stock control (checking stock in and out and receiving stock containers, preventing stock losses etc.)

Handle special customer orders - expediting and controlling

Controls invoices, PODs, trip sheets, credit notes and hands these over for safe filing and retrieval

Ensures all customer deliveries and collections are complete and paid

Ensure that COD’s return with the correct amount of cash for cashing up purposes

Ensures quality control procedures are in place to minimize returns

Determine the reason for goods returned and authorize manual credit notes for claims after goods have been received

Ensure manual credit notes are handed over to the sales team on a daily basis

Liaise with teams to ensure that warehouse stock layout is planned and packed properly at all times

Maintains filing and general administrative work of signed delivery notes

Ensures good housekeeping and safety in the warehouse (Key 1)

Assist with picking and packing when necessary

Ensure maintenance of vehicles, building and tracker monitoring

Help with opening and closing of the branch

Assist the teams to ensure excellent customer service ratings

Maintain a safe working environment and a time-keeping record for overtime

Uphold discipline in the warehouse team and ensure only company uniforms are worn all the time

Manage late coming and absenteeism and report to the Admin manager

File all skills development documents for records, audits and SETA submissions

Liaise with the SETA on an ongoing basis regarding document submissions

Ensure all results are loaded and closed out in the SETA system

Assist in the training and development of the warehouse staff

Member of the Training Committee (Skills Development Facilitator) Liaised with external training providers to ensure the smooth flow of training programmes and communication with service SETA

Member of the equity committee, liaise with head office to ensure equity matters are implemented in the organisation

Ensure ATR and WSP training reports and plans are submitted to the SETA before the closing time

Responsible for Mini Business Area (MBA) – and updating all charts and graphs related to monitoring change in the organisation