Patricia Mathebula

• Spearheaded end-to-end credit control for a portfolio exceeding R200M in debtors.
• Instituted strategic initiatives as a member of the Management Committee (MANCO).
• Consistently attained 100% of collection and key performance indicator (KPI) targets.
• Executed risk assessments, facilitated credit approvals, and managed legal handovers.
• Produced detailed forecasts, cash flow analyses, reconciliations, billing, and reporting.
• Negotiated complex disputes directly with Chief Financial Officers (CFOs) and senior executives.
• Cultivated strong relationships with both internal and external stakeholders.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
• Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
• Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
• Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.
• Collected, arranged, and input information into database system.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Oversaw collections, allocations, reconciliations, and reporting processes.
• Assisted in tracking Days Sales Outstanding (DSO) targets and preparing forecast reports.
• Collaborated with clients and internal departments to navigate and resolve account issues.
• Facilitated monthly review meetings aimed at enhancing client relationships and resolving disputes.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Managed the complete credit control cycle, encompassing collections, reporting, and reconciliations.
• Attended client meetings to address and rectify aged debt and credit issues.
• Ensured compliance with service level agreements (SLA) and provided weekly/monthly account status updates.
• Optimized credit approval and collection processes, improving operational efficiencies by over 80%.
• Managed a book with a value of R1,5 million Credit,Govt and Cash Accounts.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reviewed customer accounts for compliance with repayment obligations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
• Kept all operations compliant with applicable regulations and established company policies.

• Drafted legal documentation and resolved complex queries.
• Collaborated closely with the Credit Governance Model (CGM) and Operations teams on credit management strategies.
• Compiled weekly/monthly DSO reports and cash flow projections.
• Optimized credit approval and collection processes, improving operational efficiencies by over 85%.
• Implemented industry best practices for credit control operations, keeping abreast of regulatory changes and ensuring compliance with relevant laws.
• Regularly reviewed customer credit limits, adjusting them based on payment trends and financial health to strike the right balance between risk management and sales growth.
• Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.

• Coordinated all domestic and international travel logistics while managing travel credit card reconciliations.
• Ensured compliance with health and safety regulations, maintained staff movement registers, and provided office support.
• Liaised with vendors to arrange both corporate and leisure travel.
• Proficient in Microsoft Suite Office applications.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed a switchboard of 100 lines PABX of incoming ca;;s, email and faxes per day.
• Assisted finance dept in sending out invoices and statements monthly
• Updating the digital calenders and Notice boards of our visitors and clients.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Assisted with planning office events and meetings for smooth execution.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Modules: Business Mathematics; Microeconomic Essentials; Introduction to Business Management; Macroeconomic Essentials; Introduction to Functional Areas of Management; Introduction to Financial Accounting; Business Communication