PATRICIA MASHUDU MPISI
Retail & Operations Specialist | Logistics and Store Administration Professional
Soweto
Summary
Results-driven retail and operations professional with 16 years of experience, advancing from Cashier to Store Administrator, complemented by 2 years as a Sales Executive. Expertise in store administration, inventory control, and sales reporting, with a focus on enhancing operational efficiency. Holds a Certificate in Logistics, leveraging knowledge of supply chain management to improve processes and customer satisfaction.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Store Administrator
Woolworths
02.2012 - 01.2025
- Manage daily store operations, ensuring smooth workflow and adherence to policies.
- Supervise and coordinate staff, including scheduling and performance monitoring.
- Oversee inventory and stock control, including ordering, tracking, and replenishment.
- Prepare and maintain sales and operational reports for management.
- Implement process improvements to enhance efficiency and reduce errors.
- Support customer service operations, resolving inquiries and ensuring satisfaction.
Cashier
Woolworths
01.2009 - 01.2012
- Processed customer transactions quickly and accurately.
- Maintained cash register accountability, balancing daily tills.
- Delivered excellent customer service, assisting with inquiries and purchases.
- Handled returns and exchanges, ensuring compliance with store policies.
- Supported floor operations, including stock replenishment and displays.
- Collaborated with colleagues and supervisors to ensure smooth daily store functioning.
Sales Executive
Lwelaphanda Business Intelligence
01.2006 - 12.2008
- Built and maintained client relationships, serving as the key contact point.
- Negotiated contracts and closed sales, consistently achieving targets.
- Conducted market research, identifying opportunities and customer needs.
- Recorded and reported sales activity, ensuring accurate data management.
- Presented solutions and proposals to potential and existing clients.
- Provided feedback on market trends, influencing product and service offerings.
Education
Certificate - Logistics Supply Chain Management
Boston College
Gauteng 07-2024
National Senior Certificate - undefined
Patrick Ramaano High School
12-2005
Skills
Retail & Store Operations Management
Sales Administration & Reporting
MS Office (Word, Excel, PowerPoint)
Operational Efficiency
Customer Service Excellence
Supply Chain & Logistics
Relationship Management
Team Leadership
Inventory & Stock Control
Led store operations over 16 years, advancing from Cashier to Store Administrator while coordinating teams effectively
Optimized operational processes, ensuring efficient workflows and consistently achieving sales targets
Implemented logistics and inventory management strategies, integrating supply chain knowledge to enhance retail performance
Certification
Certificate in Office Administration and Computer Literacy – Havatech 2007
References
- Khulasade, Infanyi, Floor Manager, 011 236 0660, 073 638 5820, Woolworths
- Eliot, Madzwara, 063 867 7839, Woolworths
Timeline
Store Administrator
Woolworths
02.2012 - 01.2025
Cashier
Woolworths
01.2009 - 01.2012
Sales Executive
Lwelaphanda Business Intelligence
01.2006 - 12.2008
National Senior Certificate - undefined
Patrick Ramaano High School
Certificate - Logistics Supply Chain Management
Boston College