Switchboard Operator
Independent Media Group
Durban, South Africa
02.2010 - Current
- Operated multi-line switchboard, ensuring efficient call routing and communication.
- Coordinated internal communications, facilitating seamless information flow among departments.
- Managed customer inquiries with professionalism, enhancing client satisfaction and retention.
- Trained new staff on switchboard operations and company protocols, improving team efficiency.
- Oversaw daily operations of switchboard system, ensuring reliability and minimal downtime.
- Assisted in maintaining accurate records of incoming calls, supporting data analysis for operational improvements.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Operated switchboard and routed incoming calls to appropriate departments.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.