Patricia Mabaso
Store Supervisor
Johannesburg
Summary
Store Supervisor with experience leading staff training, customer service, inventory control, and visual merchandising in fast-paced retail environments. Oversees sales reporting, compliance, and daily floor execution to keep operations organized and customer-ready as an Administrator. Supports stronger store performance by balancing service, stock levels, and team productivity.
Overview
9
9
years of professional experience
Work History
Store Supervisor
Old school LTD PTY
01.2024 - Current
- Managing Staff- training, and supervising store employees to ensure they provide excellent customer service.
- Customer service - Addressing customer inquiries and concerns, resolving complaints, and ensuring customer satisfaction.
- Inventory Management - Monitoring and maintaining appropriate levels of inventory, tracking sales, and ordering products to meet demand.
- Visual Merchandising - Overseeing the layout and presentation of products in a visually appealing way to maximize sales.
- Ensuring Compliance - Adhering to company policies and procedures, as well as overseeing compliance with local and state regulations.
- Sales and Financial Reporting - Tracking sales performance, analyzing data, and preparing reports to monitor store performance.
- 2024-Current
Head of Reception
Planet fitness
01.2019 - 01.2023
- Supervising and leading the reception team. Training, scheduling, and coordinating the activities of receptionists to ensure smooth operations.
- Managing the reception area: Ensuring that the reception area is clean, organized, and welcoming to visitors.
- Greeting and assisting visitors: Providing excellent customer service by welcoming guests, answering inquiries, and directing them to the appropriate areas.
- Handling inquiries: Responding to phone calls, emails, and in-person inquiries, and providing information or directing them to the appropriate department.
- Managing appointments and reservations: Scheduling appointments, making reservations, and maintaining an organized system for managing bookings.
- 6. Handling administrative tasks, managing office supplies, sorting mail, and assisting with other administrative tasks as needed.
- Resolving complaints and issues: Addressing any complaints or concerns from visitors and working to resolve them in
Till Operator
Spar Supermarket
01.2018 - 01.2019
- Processing sales transactions: Ringing up items, scanning barcodes, and totaling purchases accurately.
- Handled payments: Processed cash, credit/debit cards, checks, and other payment forms accurately.
- Providing customer service: Greeting customers, answering questions, and assisting with any issues or inquiries.
- Bagging items: Packaging purchases properly and ensuring that customers receive their items securely.
- Maintaining cleanliness: Keeping the checkout area clean and organized, including wiping down surfaces and removing trash.
- Managing returns and exchanges: Processing returns, issuing refunds or store credit, and handling exchanges according to store policies.
- Balanced till: Counted cash, reconciled receipts, and resolved discrepancies at shift end.
- Promoted upselling: Informed customers of promotions, discounts, and loyalty programs to enhance sales.
Education
N6 Diploma - Human resource management
Central Johannesburg college
Johannesburg 12-2016
Certificate - End-user Computing/Office skills
BCS
Johannesburg 01-2015
Skills
Organization and time management
Communication skills
Attention to detail
Computer proficiency
Problem solving
Staff supervision
Scheduling coordination
Inventory control
Compliance monitoring
Sales reporting
Microsoft Excel
Performance management
Timeline
Store Supervisor
Old school LTD PTY
01.2024 - Current
Head of Reception
Planet fitness
01.2019 - 01.2023
Till Operator
Spar Supermarket
01.2018 - 01.2019
N6 Diploma - Human resource management
Central Johannesburg college
Certificate - End-user Computing/Office skills
BCS