Patricia Labuschagne
Emergency Operations Centre Coordinator
Kempton Park,GP
Summary
Dynamic EOC Coordinator at Netcare 911 with proven problem-solving abilities and strong team collaboration skills. Successfully trained and managed staff during critical medical shutdowns, ensuring safety and compliance. Proficient in MS Office and data entry, consistently prioritizing tasks to enhance operational efficiency and patient outcomes.
Overview
14
14
years of professional experience
2
2
Languages
Work History
EOC Coordinator
Netcare 911
06.2025 - Current
- Call Taking in Emergency Situations.
- Calming distressed callers and providing telephonic assistance until emergency vehicles reaches the scene.
- Outbound call taking , Advising distressed callers of emergency vehicles coming to assist.
- Navigating most appropriate emergency vehicle to emergency situations base on Location, Qualification and requirements on scene.
- Good listening skills to obtain as much details as possible to ensure correct resources has been sent.
- Communication with hospitals regarding patients.
- Communication with Other Ambulance services.
Second in Command at Sasol Project
Netcare 911
10.2023 - 08.2025
- Delivered high quality staff member for medical shutdowns in Sasol Plant.
- Familiar with various chemicals and the risk associated with them.
- Training of approximately 20 staff member in various chemical plants.
- Training bookings as required on the plant.
- Medical evaluation of all staff to ensure the fitness of work.
- Communication with various management regarding site work and updates.
- Working in the medical station at the site to assist with patient overall and readiness for shutdown duties.
- Proper documentation for the duration of the shutdown.
- Staff rostering and scheduling during shutdown period.
Second in Command at Natref Shutdown
Netcare 911
10.2023 - 08.2025
- Delivered high quality staff members for medical shutdowns in Natref Plant.
- Established strong relationships with key stakeholders, fostering collaboration and driving successful project outcomes.
- Familiar with various chemicals and the risk associated with them.
- Booking training and Medical fitness for approximately 20 staff members.
- Ensuring readiness for all staff members on plant.
- Dispensing of appropriate PPE for each staff member.
- Record keeping of Patients treated and transported by Ambulance.
- Communicating with various management regarding site work and updates.
- Staff rostering and scheduling during the Shutdown period.
Ambulance Emergency Assistant
Netcare 911
09.2019 - 05.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Duties as an Ambulance Emergency Assistant in Emergency situations on an Operational Road Ambulance.
- Working in Hospitals assisting with patients during Covid 19 Pandemic.
- Efficient in CPR.
- Proper Documentation of patients report forms and proper handover of patients at hospitals.
Ambulance Emergency Assistant
Vaal Emergency Care
07.2015 - 12.2018
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Ambulance Emergency Assistant duties as per protocol.
- Operational and event coordinator.
- Coordination of staff in emergency situations.
- Coordination of staff to medical event standby.
- Operating Medical clinic at medical events.
- Proper and adequate documentation as requested from an Ambulance Emergency Assistant.
Basic Life Support
Vaal Emergency Care
12.2011 - 03.2015
- Delivered high-quality CPR, AED, and basic life support interventions for patients experiencing cardiac arrest or respiratory distress.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated proficiency in basic life support measures including CPR/AED use during emergent situations.
- Provided basic life support interventions, such as airway management and oxygen administration, contributing to improved patient outcomes during emergency situations.
- Administered basic life support and external cardiac defibrillation to emergent patients.
Education
Certificate - Emergency Medical Services
Ambutek
Western Cape 04.2001 -
Certificate - Emergency Medical Services
Action Training Academy
Vanderbijlpark, South Africa 04.2001 -
Skills
Problem-solving
MS office
Data entry
Adaptability and flexibility
Multitasking and organization
Team collaboration
Time management
Decision-making
Task prioritization
Timeline
EOC Coordinator
Netcare 911
06.2025 - Current
Second in Command at Sasol Project
Netcare 911
10.2023 - 08.2025
Second in Command at Natref Shutdown
Netcare 911
10.2023 - 08.2025
Ambulance Emergency Assistant
Netcare 911
09.2019 - 05.2025
Ambulance Emergency Assistant
Vaal Emergency Care
07.2015 - 12.2018
Basic Life Support
Vaal Emergency Care
12.2011 - 03.2015
Certificate - Emergency Medical Services
Ambutek
04.2001 -
Certificate - Emergency Medical Services
Action Training Academy
04.2001 -