PATRICIA KONING
Shop Manageress
Cape Town
Summary
Dynamic professional with over 10 years of experience in accounting and administration, complemented by 16 years in sales. Currently serving as the Store Manager at Peacock Tea & Coffee while providing bookkeeping and administrative support at Johannus Kerk Orrels. A strong passion for public interaction and teamwork drives a commitment to delivering exceptional service, alongside a keen interest in bookkeeping that combines challenge with reward. Highly organized with excellent time management skills, eager to learn and adapt to new environments.
Overview
21
21
years of professional experience
4
4
Certifications
1
1
Language
Work History
SHOP MANAGERESS
PEACOCK TEA & COFFEE
TABLE VIEW
02.2009 - Current
- DUTIES :
- Open & closing of store.
- Waiter & Sales of in store products
- Stock takes
- Cashing up
- Merchandising
- Labeling stock received daily
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- REFERENCE : JANICE JULIUS (021) – 595 1663
ADMIN CLARK – SHOP ASSISTANT
JOHANNUS KERK ORRELS & CAPE MUSIC CENTRE
Cape Town
06.2007 - 01.2017
- DUTIES :
- Bookkeeping / General office work
- Debit / Credit accounts
- Staff Time Sheets
- Job cards
- Month end reports
- SARS , UIF etc
- Filing
- Payroll
- Sales
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- REFERENCE : MR. A.J. DE MUYNCK (082) – 888 1462
WhatsApp as he is overseas
MANAGING SHOP - SALES ASSISTANT
CAPE MOHAIR & S.A SOCKS FACTORY SHOP
EPPING
01.2005 - 03.2009
- DUTIES :
- Organized shelves to remove slow moving items and add new merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Developed strong product knowledge to answer customer inquiries confidently and provide informed suggestions.
- Monthly stock takes
- Packing stock for wholesale
- Manage staff
- Staff time tables
- PEDIOD : 4 YEARS
- REFERENCE : DENNYS HOBSON (021) – 534 4134
Education
CERTIFICATE OF TECHNICAL STUDIES - Web Development
UNISA – University of South Africa
BELLVILLE01.2023
CERTIFICATE OF TECHNICAL STUDIES - Computerised Bookkeeping
UNISA – University of South Africa
BELLVILLE01.2015
Computrain Course - Microsoft Windows 97-98
Computer Essentials
CAPE TOWN01-2000
Skills
Cash handling
Certification
Centre for Accounting Studies
Timeline
SHOP MANAGERESS
PEACOCK TEA & COFFEE
02.2009 - Current
ADMIN CLARK – SHOP ASSISTANT
JOHANNUS KERK ORRELS & CAPE MUSIC CENTRE
06.2007 - 01.2017
MANAGING SHOP - SALES ASSISTANT
CAPE MOHAIR & S.A SOCKS FACTORY SHOP
01.2005 - 03.2009
CERTIFICATE OF TECHNICAL STUDIES - Web Development
UNISA – University of South Africa
CERTIFICATE OF TECHNICAL STUDIES - Computerised Bookkeeping
UNISA – University of South Africa
Computrain Course - Microsoft Windows 97-98
Computer Essentials
Interests
Im very interested in furthering my studies in coding and designing on computers, Web development or online work.