Patrica Swarts
Resort Caretaker
Saldanha
Summary
Adept Resort Caretaker with a proven track record at Saldanha Bay Municipality, where fostering strong relationships enhanced resident satisfaction. Skilled in personal care and adept at financial management excel in ensuring safety and regulatory compliance through effective problem-solving and maintenance.
Overview
26
26
years of professional experience
Work History
Resort Caretaker
Saldanha Bay Municipality
Saldanha
06.2010 - Current
- Developed strong relationships with residents and families, fostering trust and open communication.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ensuring Financial Management (Munsoft System, MS Word)
- Ensure the Safety Procedures are implemented and adhere to.
Receptionist
Saldanha Bay Municipality
06.2009 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing approximately 30 incoming phone calls and emails per day.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cashier
Shoprite Checkers
07.1999 - 11.2007
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Hex Valley Secondary School 1996
De Doorns 04.2001 -
Skills
Personal care
Emotional support
Personal hygiene maintenance
Housekeeping tasks
Adaptable problem-solving
Safety awareness
Time management abilities
Timekeeping
Customer service
Facilities inspection
Attention to detail
Additional Information
- Languages : English Fluent (both written and spoken) Afrikaans (Proficient)
- References :Available upon request
- Health Status :Excellent
- Criminal Record :None
Timeline
Resort Caretaker
Saldanha Bay Municipality
06.2010 - Current
Receptionist
Saldanha Bay Municipality
06.2009 - Current
High School Diploma -
Hex Valley Secondary School 1996
04.2001 -
Cashier
Shoprite Checkers
07.1999 - 11.2007
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