Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

PATIENCE SBONGILE Mahlangu

Office Administrator
Tembisa

Summary

Diligent Project and Sales Administrator with solid background in assisting customers and maintaining showroom aesthetics. Demonstrated ability to enhance customer satisfaction through efficient service and attention to detail. Proven track record in organizing product displays and supporting sales teams effectively.

Overview

19
19
years of professional experience
2
2
Languages

Work History

Showroom Sales Assistant

Bloc Outdoor
06.2023 - Current
  • Assisting with all duties relating to the day to day running of the showroom, this includes opening and closing of showroom
  • Ensuring the showroom is clean, organized, and visually appealing, which may include stocking arranging displays.
  • Greeting customers, providing product information, and guiding them to the right items.
  • Demonstrating products, processing sales transactions, and potentially handling cash or returns.
  • Maintaining sales between Clients and the factory
  • Assisting with stock replenishment, potentially including unpacking deliveries.
  • Addressing customer inquiries and resolving issues.
  • Maintaining records, preparing invoices, and potentially assisting with other administrative duties as required.
  • Developed relationships with clients and increased repeat business through attentive service and follow-up communication.
  • Enhanced customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased average transaction value by upselling customers on additional products and services.
  • Participated in ongoing training and professional development to stay current with industry best practices and enhance sales skills.

Project Administrator

Nova Luna Interiors
11.2021 - 04.2023
  • Assist with establishing project administration systems and protocols
  • Act as a liaison for clients and suppliers  Following up with clients when payments are due
  • Placing of orders for both Nova Luna and Space Energy
  • Following up with suppliers and service providers to ensure adequate service delivery
  • Coordination of installations, deliveries, collections, and client meetings
  • Taking of minutes
  • Compiling quotes and invoices
  • Assisting with installations
  • Ensuring that snags are resolved in a timeous manner
  • Supporting the team where necessary to ensure deadlines and objectives are met
  • Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
  • Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
  • Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
  • Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.

Project Administrator

Stephen Rich Interiors T/A Design Extraordinaire
09.2018 - 09.2021
  • Communicating and coordinating with suppliers and clients directly regarding a project, after a brief from the project manager.
  • Break the project accordingly and set the timeframes and goals
  • Preparing quotes and invoices
  • Processing and following up on orders and payments
  • Create a schedule for all payments received
  • Schedule regular meetings
  • Co-ordinating installations and deliveries
  • Ensuring that all project documentation is up to date
  • Maintain a filling system
  • Liaise with the project manager on revised quotes and plans.
  • Give accurate and regular feedback to management regarding the productivity of the projects
  • Ensuring that issues from both supplies and clients are reported and resolved in a timely manner
  • Coordinate quality control to ensure that deliverables meet the requirements
  • Act as a point of contact for all involved participants

Sales Administrator

Hertex Fabrics
03.2016 - 09.2018
  • Processing a high volume of sales orders.
  • Generating Quotations
  • Following up on payments for quotes and COD orders
  • Checking on Daily reports
  • Checking on special prices for certain customers
  • Supporting the sales department with general requests to help reach the team’s objectives
  • Staying up to date with new products and features
  • Taking phone calls from customers [checking on stock availability and pricing]
  • Communicating internally important feedback from customers.
  • Resolve problems pertaining to customer orders
  • Contact clients to obtain missing information
  • Filling
  • Data capturing

Customer Service Administrator

Aegis global [DHA CAMPAIGN]
01.2009 - 01.2016
  • Attending to all inquiries related to the Department of Home Affairs.
  • Solving all inquiries via Fax or email and Telephonically
  • Escalating relevant inquiries to the relevant units
  • Assist in investigation, and resolution, of complaints as appropriate
  • Ensure that any complaints raised are logged on the appropriate system upon receipt, so that relevant colleagues are aware of, and able to react to, the issue raised.
  • Assisting Customer with their queries by checking their applications on the system and advise accordingly regarding the status of the application and issue a reference number
  • Inform customers about processes and application forms

Shop Assistant

Mr Price
01.2007 - 01.2009
  • Provide assistance to shop managers.
  • Perform shop assistance duties in maintaining and running a shop
  • Display merchandize and products in a well-organized manner
  • Assist customers in locating the products and merchandize they need.
  • Assist the warehouse in unpacking the incoming stock and tiding
  • Assist customers in obtaining and paying off their bills at the counter.
  • Ensure compliance of established standards and procedures of shop management.

Education

Office Administration Certificate - Introduction to PC, Communication skills, Interpersonal skills, Leadership, Conflict management, Decision making, Problem solving, Teamwork and Secretarial Skills, Office layout, Office Etiquette, Maintaining a Filling system, Photocopying Email and Customer care

PC Training
01.2013

Call Centre Certificate - Inbound Handling Calls, Outbound Handling Calls and a Computer Training

Cornerstone
01.2009

Matric Certificate - Isindebele, English, Mathematics, Economics, Business Economics and Accounting

Hlonipha High School
01.2004

Skills

  • Administrative skills
  • Computer skills
  • Excellent customer services
  • Team player who takes initiative and collaborate
  • Analytical skills
  • Able to multitask and meat deadlines

References

Ralph, Ferreira, HR, 011 447 5917, 083 751 8018, Stephen Rich Interiors

Timeline

Showroom Sales Assistant

Bloc Outdoor
06.2023 - Current

Project Administrator

Nova Luna Interiors
11.2021 - 04.2023

Project Administrator

Stephen Rich Interiors T/A Design Extraordinaire
09.2018 - 09.2021

Sales Administrator

Hertex Fabrics
03.2016 - 09.2018

Customer Service Administrator

Aegis global [DHA CAMPAIGN]
01.2009 - 01.2016

Shop Assistant

Mr Price
01.2007 - 01.2009

Call Centre Certificate - Inbound Handling Calls, Outbound Handling Calls and a Computer Training

Cornerstone

Matric Certificate - Isindebele, English, Mathematics, Economics, Business Economics and Accounting

Hlonipha High School

Office Administration Certificate - Introduction to PC, Communication skills, Interpersonal skills, Leadership, Conflict management, Decision making, Problem solving, Teamwork and Secretarial Skills, Office layout, Office Etiquette, Maintaining a Filling system, Photocopying Email and Customer care

PC Training

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