Patience Nomachule Nyakaza
Customer Service Consultant
Cape Town
Summary
Dynamic Customer Service Consultant with Capfin, adept at enhancing team productivity and efficiency through operational best practices. Expert in call handling and product knowledge, I excel in problem-solving and engaging customers to identify needs. Proven ability to deliver exceptional support while maintaining professionalism in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Customer Service Consultant
Capfin
07.2011 - Current
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Increased efficiency and team productivity by promoting operational best practices.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Education
National Diploma - Human Resources Management
University of South Africa
Western Cape 04.2001 -
Skills
Customer service
Call handling
Product knowledge
Microsoft outlook
Spreadsheets
Microsoft PowerPoint
Data entry
Problem solving
Additional Information
Introduction to sage 300 certificate
Timeline
Customer Service Consultant
Capfin
07.2011 - Current
National Diploma - Human Resources Management
University of South Africa
04.2001 -