Patience Mpumelelo Ndhlovu

Accomplished Branch Manager with a proven track record at Old Mutual Finance, enhancing operational efficiency and customer satisfaction. Expert in branch operations management and relationship building, I've driven revenue growth and reduced employee turnover through strategic leadership. Skilled in coaching and mentoring, my approach has consistently exceeded sales targets and improved team performance. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

CM - Certified Manager Certification

• Improved loan production by 80% in a span of 1 years.
• Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
• Repeatedly received recognition from superiors for excellence in service.
• Grew new accounts 90% in only 1 year.
• Improved employee satisfaction and reduced turnover .