Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Travel Destinations
Timeline
Generic

Patience Gugulethu Cele

Johannesburg,Gauteng

Summary

Experienced professional with a strong background in holiday package curation and customer service. Proficient in fluent English communication, amendment and cancellation processes, and computer and airline reservations systems. Demonstrates expertise in budget management, advertising compliance, market research, and customer relationship management. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Travel Experience Designer

Club Med
Fourways, Gauteng
02.2022 - 04.2025
  • Balanced sales targets whilst maintaining high standards of customer service.
  • Liaised with contracted suppliers to research and resolve reservations issues with 100% success.
  • Facilitated smooth booking processes to guarantee seamless travel experiences.
  • Managed client complaints professionally, restoring trust and confidence.
  • Utilised advanced reservation systems for efficient bookings.
  • Tailored bespoke holiday packages for memorable experiences.
  • Coordinated transport arrangements from airports to accommodation facilities.
  • Maintained up-to-date knowledge of global destinations, enhancing service delivery.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Advertising coordinator

Thompsons Holidays
Rosebank, Johannesburg, South Africa
04.2017 - 07.2020
  • Optimised advertising performance through utilisation of analytics tools.
  • Streamlined client communication by developing effective marketing strategies.
  • Enhanced budget allocation with strategic financial planning.
  • Conducted market research to inform campaign development.
  • Led brainstorming sessions to generate innovative concepts.
  • Collaborated with design teams to create compelling advertisements.
  • Coordinated advertising events and promotions to deliver impactful results.
  • Organised advertising schedule, ensuring timely placements.

Travel Experience Designer

The Holiday Factory
Rivonia, Gauteng
02.2011 - 06.2014

Sales and Consulting in INDIAN OCEAN ISLANDS & SKI

Travel Experience Designer

Holiday Tours
Randburg, Gauteng
04.2008 - 12.2009

Sales and Consulting in U/K, EUROPE, USA, SOUTH AMERICA, CRUISING, COSMOS & GLOBUS TOURS

Education

Higher National Diploma - Travel and Tourism

Boston City Campus
South Africa
02.2001 - 11.2003

Skills

  • Holiday package curation
  • Fluent English communication
  • Amendment and cancellation processes
  • Customer Service
  • Computer reservations systems
  • Airline reservations systems
  • Budget management competence
  • Advertising compliance knowledge
  • Market research proficiency
  • Customer relationship management

Accomplishments

    Winner of the Reunion Mascarun Experts Challenge 2015

    Mentoring new staff and interns in the department

    Thompsons Holidays Millionaires Club – Achieving sales beyond 1 Million rands

Certification

Tourism Marketing and Promotion with Alison

Digital Marketing and CRM for Increased Sales with Alison

Travel Destinations

Mozambique - Victoria Falls Zimbabwe - Ireland - United Kingdom - France - Netherlands - Mauritius - Seychelles


Timeline

Travel Experience Designer

Club Med
02.2022 - 04.2025

Advertising coordinator

Thompsons Holidays
04.2017 - 07.2020

Travel Experience Designer

The Holiday Factory
02.2011 - 06.2014

Travel Experience Designer

Holiday Tours
04.2008 - 12.2009

Higher National Diploma - Travel and Tourism

Boston City Campus
02.2001 - 11.2003

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Patience Gugulethu Cele