Patience Precious Nokuthula Hlalatu
Process Manager
Richards Bay
Summary
A seasoned process management professional with over 17 years of experience in water and wastewater operations. Combines technical expertise in chemical engineering with strong leadership skills to drive compliance, efficiency, and service excellence. The passion for sustainable water solutions is reflected in the ability to lead teams, optimize processes, and align operations with regulatory standards.
Overview
20
20
years of professional experience
4023
4023
years of post-secondary education
Work History
Process Manager
King Cetshwayo District Municipality
07.2020 - Current
- Plans and Manages the key performance areas and result indicators associated with controlling operations of water and wastewater treatment works
- Coordinating the operations of the Water and Wastewater Process Team through, providing an analytical service and scientific information to Municipal and external clients, through the design, development and alignment of policies, procedures, systems and controls guiding critical laboratory interventions, research applications and outcomes.
- Providing strategic advice on the mission critical initiatives with respect to providing an efficient and cost effective service delivery aimed at supporting the accomplishment of the Municipality’s key performance areas, objectives and priorities identified in the Integrated Development Plan and as specified in related legislation, regulations and procedures.
- Provide a leading role within the treatment team to support and improve asset management system and processes, work flow improvement opportunities and increased skills and capability to fully utilize company’s asset management system in a manner that maintains levels of service and minimizes whole of life cost providing services
Process Technician
King Cetshwayo District Municipality
06.2008 - 06.2020
- Planning and managing the key performance areas and result indicators associated with controlling operations of water and wastewater treatment works
- Coordinating the operations of the water and wastewater process teams by providing an analytical service and scientific information to municipal and external clients, through design, development and alignment of policies, procedures, systems and controls guiding critical laboratory interventions, research applications and outcomes
- Optimizing the functions of treatment works by analyzing the effectiveness and efficiencies of various process and effecting the necessary structural and process alterations
- Providing strategic advice on the mission critical initiatives with respect to running an efficient and cost effective service delivery aimed at supporting the accomplishment of the municipality’s key performance areas, objectives and priorities identified in the Integrated Development Plan and as specified in related legislation, regulations and procedures
- Analyzing and aligning requirements with the laboratories operating capacity and capability
- Manage the monthly operational performance assessments of the treatment plants in accordance with the Regulator’s requirements
- Supervise the quality control of analysis according to an accredited method
- Compile wastewater treatment plant performance, and external analysis reports
- Provide expertise in the areas of water and wastewater technology
- Identify and develop process modifications to improve efficiencies of key resources by performing thorough reviews of the regulator’s requirements where there is non-compliance
- Troubleshoot process operational problems by determining the nature of the operation problem and contribute to finding possible solutions
- Development and oversee the implementation of water and wastewater quality monitoring programs as well as water safety plans and wastewater risk abatement plan
- Ensure that the application of sound risk management practices is observed and complied with at all times by conducting risk assessments on water and wastewater treatment works
- Ensure that drinking water quality complies with the requirements of SANS 241:2015
- Ensure compliance of final effluent discharged to the environment with DWS requirements (General Authorization and /or Discharge License)
- Evaluate the capability of prospective applicants and participate in the interviewing and final selection sessions
- Implement Human Resources policies and procedures to control/regulate workplace conflict and/or instituting corrective measures and consultation processes to address deviations from standards
- Researching and interpreting compliance requirements included in statutory legislation, SABS/ISO standards and national policy framework guidelines (Green Drop System, Blue Drop System and No Drop System)
- Liaising with the relevant departments and business units regarding process and control samples pertaining to the water quality control, wastewater quality control, industrial effluent control and environmental control
- Continuous management of the process teams and quality assurance as well as quality control process to ensure compliance with the customer provided requirements, in line with the regulator’s requirements
- Research and Development: be actively involved in research and development programs regarding water and wastewater quality improvements to meet current and future customer, business and regulatory needs
- Customer Complaints Management: provide support to the process controller and supervisor/foreman, to ensure the effective and efficient resolution of potentially high-risk customer complaints and technical issues concerning drinking water and treated wastewater effluents
Treatment Works Foreman
King Cetshwayo District Municipality
11.2007 - 05.2008
- Analyze laboratory results and compare with requirements
- Daily inspection of the whole works
- Recommend operational changes
- Report machinery/ monitor breakdowns
- Inform senior operators of changes
- Maintain staff discipline
- Train staff in their operational duties
- Collect daily, weekly and monthly information for reports
- Take samples to assess efficiency of processes
- Procurement of chemical stock
- Identify operational bottlenecks/constraints
- Compare consumption with targets and output
- Maintain safe and health working environment
- Develop, implement and maintain SOP’s
- Attend site meetings
- Compiling daily, weekly and monthly reports
- Manage personnel in terms of HR Policies
Water Scheme Supervisor
WSSA
08.2006 - 10.2007
- Control and monitoring of 16 water treatment schemes
- Trouble shooting and optimization of the plants
- Chemical stock control
- Water production
- Responsible for site HR and Health and safety issues
- Reticulation inspection and maintenance when necessary
- Safety and house keeping
- Supervising team of 30 staff members
- Conducting training
- Monthly reports on plant operation, production, consumption and compilation of time sheets
Trainee Chemical Technician
Boehme Dystar Pty (Ltd)
02.2006 - 07.2006
- Running trials on polymers in the R & D laboratory
- Responsible for improving of polymer recipes/development methods based on the trial outcome.
- Submitting trial report to the Senior Chemist
- Running polymer trial in the Pilot plant and making necessary adjustments to accommodate the full plant scale
Chemical Analyst
Micro Health Care (Pharmaceutical)
08.2005 - 01.2006
- Analyzing of raw and finished products according to specification
- Running tests on raw water to be used in production according to specifications
- Testing the cleanliness of the production equipment before use according to the set specification
Education
National Senior Certificate (Matric) -
Promat college
National Diploma - Chemical Engineering
Mangosuthu Technikon (MUT)
B. Tech - Management
Durban University of Technology (DUT)
B-Tech - Chemical Engineering
Durban University of Technology (DUT)
Action Learning: Masters in Business Administration (MBA) -
Business School Netherlands (BSN)
Skills
- Strategic Water & Wastewater Process Management
- Staff Supervision & Capacity Building
- Contract & Financial Management
- Policy, Procedure, and Risk Framework Development
- Project Management: Capital & Maintenance
Mobile1
0812641718
Mobile2
0817630241
Registration With Professional Bodies
Engineering Technologist (In Progress), Class V
Timeline
Process Manager
King Cetshwayo District Municipality
07.2020 - Current
Process Technician
King Cetshwayo District Municipality
06.2008 - 06.2020
Treatment Works Foreman
King Cetshwayo District Municipality
11.2007 - 05.2008
Water Scheme Supervisor
WSSA
08.2006 - 10.2007
Trainee Chemical Technician
Boehme Dystar Pty (Ltd)
02.2006 - 07.2006
Chemical Analyst
Micro Health Care (Pharmaceutical)
08.2005 - 01.2006
National Diploma - Chemical Engineering
Mangosuthu Technikon (MUT)
B. Tech - Management
Durban University of Technology (DUT)
B-Tech - Chemical Engineering
Durban University of Technology (DUT)
National Senior Certificate (Matric) -
Promat college
Action Learning: Masters in Business Administration (MBA) -
Business School Netherlands (BSN)
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