PATIENCE NOMATHEMBA TSAGAE
Zola North
Summary
Dynamic individual seeking full-time role in finance, sales, and contact center support, utilizing strong background in market analytics to drive profitability improvements.
Overview
8
8
years of professional experience
Work History
Debt collecting (Online banking)
FNB (Retail Banking)
04.2013 - 05.2016
- Residual Customer Accounts Officer (Home Loans)
- Outbound and Inbound
- Recovering duplicated payments
- Advising customers of outstanding debts after the property has been sold
- Collect on outstanding balances telephonically
- Solving customer's queries and providing excellent customer service
- Liasing with clients via email
- Making payment arrangements on the system
- Following up on PTP's made
- Loading debit orders and setoff's
- Administrator
- Provide efficient and effective administration support to ensure the smooth running of a functional area
- Manage costs/expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and Senior staff members
- Resolve all customer queries efficiently and within agreed timelines
- Provide efficient and effective administration support to ensure accuracy in the functional area
- Comply with governance in terms of legislative and audit requirements
- Set up and maintain filing systems for the business unit to ensure efficient service is provided
- Maintainance of all administrative processes for the departments operational activities
- Provide timeous and accurate management information
- Manage own development to increase own competencies
Financial Advisor (Field)
Old Mutually
09.2012 - 11.2012
- Selling life and investment policies and advising clients on financial planning
Legal Administrative Clerk
Edcon Financial Services
08.2010 - 07.2012
- Handling in and Outgoing calls for customers queries
- Liasing with stores via email
- Actioning customers accounts of the deceased and retrenched
- Making payments to customers accounts in case of death
- Arranging filing of customers deceased and retrenched accounts
- Capturing bank payments for customers accounts that are paid through the electronic file transfer
- Refunds processing
- ITC checking
- Termination of accounts which are not honouring payments
- Refunding customers on overpaid accounts
- Provide clients with financial figures on the accounts
Administrative Officer for the office of Mayoral Committee
City of Joburg
06.2010 - 07.2010
- Data capturing Regions Petitions
- Filling Petitions
- Making follow ups on Petitions
- Organising meetings for petitioner's
- Coordinate sequences associated with administrative activities in terms of conditions, standards and procedures in relation to documentation and record keeping
Admin Assistant (Projecting)
City of Joburg (Youth Unit)
10.2009 - 05.2010
- Capturing information of the Unemployed youthon the data for the purposes of learnerships and work shops, in both Excel and Word, filling their Cv's
- Answering telephones
- Personal Assistant to Youth Officer, managing his diary, organising meetings
- Booking events and work shops
Admin Clerk Assistant
ABSA Corporate and Business Banking
01.2008 - 11.2008
- Data capturing of Absa's employees who are attending a learnership, their information on word, assignments and tests in Excel
- Filling assignments and tests
- Data Controlling
Education
Contact Centre Support
Informage Rims Group
01.2009
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South West Gauteng College
01.2006
Skills
Office administration Collections management Sales proficiency Customer service in call centers
References
- Lunga, Nhlabathi, Manager, 087 736 7647, FNB
- Lebo, Pusoe, Sales Manager, 011 551 9300, Old Mutual
- Mduduzi, Hlubi, Team Leader, 011 498 9285, Edcon
- Collin, Masango, Strategic Advisor, 011 018 6699, City of Joburg
- Jolidee, Matongo, Deputy Director, 011 582 7025, City of Joburg
- Carlos, Matterio, Consultant Appliance and Learnership, 011 350 2977, ABSA
Timeline
Debt collecting (Online banking)
FNB (Retail Banking)
04.2013 - 05.2016
Financial Advisor (Field)
Old Mutually
09.2012 - 11.2012
Legal Administrative Clerk
Edcon Financial Services
08.2010 - 07.2012
Administrative Officer for the office of Mayoral Committee
City of Joburg
06.2010 - 07.2010
Admin Assistant (Projecting)
City of Joburg (Youth Unit)
10.2009 - 05.2010
Admin Clerk Assistant
ABSA Corporate and Business Banking
01.2008 - 11.2008
Contact Centre Support
Informage Rims Group
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South West Gauteng College