Patience Ncube
Housekeeping Attendant
Johannesburg
Summary
Proven Housekeeping Assistant with a track record of enhancing guest satisfaction at Jacobs Hotel through meticulous cleanliness and hygiene standards. Skilled in chemicals handling and teamwork, reduced complaints by maintaining exceptional cleanliness, and consistently exceeded departmental goals. Demonstrated punctuality and safety compliance, significantly improving overall guest experience.
Overview
3
3
years of professional experience
Work History
Housekeeping Assistant
Jacobs Hotel
03.2023 - Current
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
- Reduced complaints by maintaining high standards of cleanliness throughout the property.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Improved overall cleanliness ratings by consistently meeting or exceeding departmental goals and expectations.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
- Adhered strictly to safety protocols while using chemicals and equipment, reducing potential accidents or injuries on the job.
Hotel Room Attendant
The Big Five Hotel
06.2021 - 12.2022
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
- Assisted in the development of new cleaning procedures resulting in streamlined operations.
- Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
- Reduced guest complaints by promptly addressing and resolving housekeeping issues.
- Collaborated with laundry department to ensure availability of clean linens at all times.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Ensured safety and security of guests'' belongings through diligent handling and storage practices.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Sobukhazi High School
Bulawayo ,Zimbabwe 04.2001 -
Skills
Ironing clothes
Restroom Care
Window Cleaning
Vacuuming and sweeping
Punctuality
Teamwork
Chemicals handling
Health and safety compliance
Reference
References available upon request
Timeline
Housekeeping Assistant
Jacobs Hotel
03.2023 - Current
Hotel Room Attendant
The Big Five Hotel
06.2021 - 12.2022
High School Diploma -
Sobukhazi High School
04.2001 -
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