As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.
Hi, I’m
Patience Mudita
Rustenburg
Summary
Overview
8
years of professional experience
1
Certification
Work History
Royal Marang Hotel
Housekeeping Room Attendant
01.2024 - 12.2024
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Handled requests for extra linens, toiletries and other supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Excalibur Hotel
Housekeeping Room Attendant
09.2020 - 09.2023
Job overview
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Monica View Hotel
Housekeeping Room Attendant
11.2016 - 12.2018
Job overview
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Washed and put away kitchen dishes, utensils and glassware.
Education
Gweru Polytechnic College Midlands Gweru
National Cetificate from Secretarial
04.2015
University Overview
Chiguhune High School Masvingo
High School Certificate from O' Level
11.2013
University Overview
Skills
- Cleaning techniques
- Customer service
- Cleaning bathrooms
- Vacuuming and sweeping
- Guest relations
- Maintenance coordination
- Chemical handling
- Waste disposal
- Supply inventory management
- Health and safety
- Hospitality standards knowledge
- Time management
- Multitasking and prioritizing
- Teamwork and collaboration
- Problem-solving
- Floor cleaning, polishing, and waxing
- Interior and exterior cleaning
- Attention to detail
- Data entry
- Trash collection and disposal
- Computer literate
- Vacuuming carpets
- Maintenance reporting
- Organizational skills
- Multitasking Abilities
- Electronic communication
Languages
English
Advanced (C1)
Certification
- CPR/AED Certification
- Driver's License
- First Aid Certification
- Professional Cleaner Certification - Maid Training Academy.
- Secretarial Studies Certification.
Timeline
Housekeeping Room Attendant
Royal Marang Hotel
01.2024 - 12.2024
Housekeeping Room Attendant
Excalibur Hotel
09.2020 - 09.2023
Housekeeping Room Attendant
Monica View Hotel
11.2016 - 12.2018
Gweru Polytechnic College
National Cetificate from Secretarial
Chiguhune High School
High School Certificate from O' Level
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