PATIENCE MAKWINDI

Sales Consultant of Adt Alarm System

GdhSecurity

01.2014 - Current

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Responded to telephone and in-person requests for information.
Provided sales and customer service assistance to walk-in traffic
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Followed up with existing customers to provide additional support and address concerns.
Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Maximized customer retention by resolving issues quickly.
Generated increased sales revenue through effective lead generation and follow-up efforts.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Built relationships with customers and community to promote long term business growth.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Set and achieved company defined sales goals.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Negotiated prices, terms of sales and service agreements.
Informed customers of promotions to increase sales productivity and volume.
Contributed to team objectives in fast-paced environment.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Attended monthly sales meetings and quarterly sales trainings.
Met existing customers to review current services and expand sales opportunities.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Developed and maintained strong working relationships with professionals within assigned territory.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Achieved or exceeded company-defined sales quotas.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Monitored service after sale and implemented quick and effective problem resolutions.
Selected correct products based on customer needs, product specifications and applicable regulations.
Contributed to event marketing, sales and brand promotion.
Maintained current knowledge of evolving changes in marketplace.
Developed, maintained and utilized diverse client base.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Recorded accurate and efficient records in customer database.
Kept detailed records of daily activities through online customer database.
Presented professional image consistent with company's brand values.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Consulted with businesses to supply accurate product and service information.
Trained new employees on customer service, money handling and organizing strategies.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Built diverse and consistent sales portfolio.
Stayed current on company offerings and industry trends.
Generated advertising brochure for vendor use.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.