Patience Majola
OFFICE ASSISTANT
Uitenhage
Summary
Experienced office clerk with a strong background in administrative support and customer service. Demonstrated expertise in efficient planning and problem-solving, ensuring smooth operations within the office environment. Known for effective communication skills that foster positive relationships with colleagues and clients. Highly respectful, punctual, and dedicated to delivering high-quality work.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative Intern
Goodyear Tire & Rubber
Uitenhage
12.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
Customer Service Agent
StarTek
Durban
01.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Office Assistant
JDM Attorney
Durban
04.2014 - 12.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Diploma - Business Administration
ALLISON
Online 01.2022 - 02.2023
Certificate - Photography
Creative Art College
Durban, South Africa 02.2012 - 04.2013
Skills
Data analytics
Time management
Emotional intelligence
Excellent Communication
Organized
Self Motivated
Leadership skills
Flexibility skills
Problem solving
Customer satisfaction
Empathy Display
Data Entry
Positive Attitude
Social media knowledge
Administrative Support
References
- ARDIELA SAVAHL, Manager, GOODYEAR, +27 81 493 4033, Ardiela.savahl@gmail.com
- KIMBERLY PILLAY, Manager, JDM ATTORNEY'S, +27 61 904 0492, Kimberly.pillay@gmail.com
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Diploma - Business Administration
ALLISON
01.2022 - 02.2023
Customer Service Representative Intern
Goodyear Tire & Rubber
12.2020 - 11.2021
Customer Service Agent
StarTek
01.2019 - 08.2020
Office Assistant
JDM Attorney
04.2014 - 12.2018
Certificate - Photography
Creative Art College
02.2012 - 04.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursLanguages
English
Advanced (C1)
Interests
ART
Software
Microsoft outlook
Ms suite
Excel
Ms word
Quote
The way to get started is to quit talking and begin doing.
Walt Disney