Patience Gutyungwa
Cape Town
Summary
I am a hardworking Person enthusiastic individual with a great passion in the IT industry. Also I have a knowledge In Testing, I have good communication skills; I am eager to learn in order to grow and further improve my skills. I am seeking a position where I can acquire new skills, learn new tools and methodologies, and practice my knowledge and experience, ultimately benefiting the operations of the organisation that I work for. I am willing to relocate.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Junior Software UI Developer
Clickatell
08.2018 - 11.2022
- Create solution by developing, implementing, and maintaining application based components and interface
- Part of development team creating in-company skills Management System written in HTML, CSS, Javascript
- Responsible for front-end operation/functionality
- Maintain existing functionality and write new functionality in line with new Business Requirement
- Manual testing of existing and new functionality
- Also Assisting: QA Tester
- API Testing and UI testing
- Execute manual test scripts
- Creating test plans and writing test cases
- Validate product fixes
- Test WhatsApp integration
- Work with development team to resolve any issues that arise out of testing process
- Defect Management on Jira.
- Discussed issues with team members to provide resolution and apply best practices
- Designed and developed analytical data structures
- Translated customer requirements into written use cases
Verication Agent (call Centre)
Mobillion
10.2014 - 11.2017
- Gather details of prospective customers verify their details
- Make appointments for various clients to buy products and hand it to consultant to contact those prospective customers.
- Responded to customer calls and emails to answer questions about products and services
- Responded proactively and positively to rapid change
- Investigated and resolved customer inquiries and complaints quickly
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Agent (call Centre)
White chapter Holdings
10.2012 - 12.2013
- Gather details of prospective customers verify their details
- Selling Product and meeting Product and meeting customer Needs and Representing brand of Company.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 100%
- Identified new targets, developed new business opportunities and presented product lines to customers
- Increased sales and customer satisfaction through personalized servicing
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Spoke to customers in native language to increase loyalty and establish relationships
Admin Clerk Trainee (Work Integrated Learning)
Vuyiseka centre
03.2011 - 05.2011
- Capturing annual and sick leaves for all staff nurses on persal system
- Compiling files for patients
- Compiling batches for uniform allowance and housing allowance
- Compiling batches for overtime
- Compiling batches and writing specifications for procurement
- Typing minutes for interviews and staff meetings
- Achievements: Developed confidence and sensitivity in working closely with people and understanding organizational operations.
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Education
National Diploma in Information Technology -
PC Training & Business College
Western Cape12.2012
National Certificate: Information Technology : Technical Support -
PC Training & Business College
Western Cape11.2010
System Development Certificate -
Capaciti
Western Cape01.2018
Skills
- Advanced communication & self Development
- Help Desk support
- PC Engineering
- PC Hardware
- Basics of Networking
- User Computer volume2
- VB NET Programming
- Web Technology
- Networks
- Information System
- Electronic Commerce
- Foundation programmer
- Business communication
- Database
- Programming(JAVA)
- It project management
- Quotative Techniques(QT)
- Oracle /SQL
- HTML
- CSS
- JavaScript
- Basic knowledge of java
- Knowledge of ASPNET MVC
- Microsoft office
- Microsoft HTML 5
- Web application course obtain MCSA Applications certification which is recognizes internationally
- Communication
- Listening Skills
- Negotiation
- Problem Solving
- Decision Making
Certification
- Microsoft Certified Solution Expert (MCSE), June 2014 to 23 September, Broadband College, 09/23/14
- Microsoft Certified Solutions Associate (MCSA), Broadband College, 09/11/14
- Microsoft Certified Professional (MCP), Broadband College, 09/02/14
Short Courses
Computer Certificate, Owona Empowerment Technology, 6 Months, 2007
Key Areas Of Expertise
- Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels.
- Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications.
- Understanding of change management and the implementation of systems within the organisation.
Technical Skills And Tools
- Jira, Excellent
- Typescript, Good
- Gitlab, Excellent
- Confluence, Excellent
- CSS, Excellent
- Microsoft (Excel, Word, PowerPoint), Excellent
- Bitbucket, Excellent
- Visual Studio, Excellent
- Intelj IDEA ultimate, Excellent
- Angular, Excellent
- Html, Excellent
- Linux, Excellent
- Ziplin, Excellent
- Figma, Excellent
References
Clickatell, Ms Nonkanyiso Maqungo, 072 019 3021 Clickatell, Mr Franz Von Moltke, 082 3898201 White Chapter Holdings, Mr Justin, 021 418 4665/083 299 8901 Mobillion, Ms Judy, 021 001 1114/081 7059230 Broadband, Ms Fazlin, 021 7102847/076 8931752
Hobbies and Interests
Searching for tools that can help me work smarter and be more productive. Read about new technologies and methodologies. Attempt online courses to improve my programming skills.
Timeline
Junior Software UI Developer
Clickatell
08.2018 - 11.2022
Verication Agent (call Centre)
Mobillion
10.2014 - 11.2017
Sales Agent (call Centre)
White chapter Holdings
10.2012 - 12.2013
Admin Clerk Trainee (Work Integrated Learning)
Vuyiseka centre
03.2011 - 05.2011
National Diploma in Information Technology -
PC Training & Business College
National Certificate: Information Technology : Technical Support -
PC Training & Business College
System Development Certificate -
Capaciti
Similar Profiles
Amrit SinghAmrit Singh
QA Lead at Clickatell Inc.QA Lead at Clickatell Inc.
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Andre van den bergAndre van den berg
Regional Head of Asset Excellence Standardization at MaerskRegional Head of Asset Excellence Standardization at Maersk