Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
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Pateniece Makie

Pateniece Makie

IT Officer
Danielskuil,NC

Summary

As a confident and driven professional, I have a remarkable ability to adapt swiftly to change. My sense of urgency, coupled with a positive response to challenges and pressure, positions me as a dynamic contributor in high-stakes situations. Renowned for being a quick learner, I have a knack for crafting practical and ingenious solutions to complex issues. My communication skills are both fluent and articulate, which ensures I maintain flexibility and responsiveness in all my interactions. With a self-directed nature and an unwavering focus on achieving objectives, I am a goal-oriented individual who consistently thrives on delivering exceptional results.


Overview

13
13
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

IT Officer

Purpl3
02.2023 - Current
  • Administered Microsoft Office 365, SAGE, SHERQ, and Communication Systems to enhance document collaboration and team efficiency.
  • Developed SharePoint solutions to streamline data sharing and accessibility across the organization.
  • Prepared and delivered comprehensive IT performance reports on a weekly, monthly, and quarterly basis.
  • Ensured strict adherence to SHEQ standards, maintaining compliance across IT operations.
  • Proactively conducted system audits to identify and mitigate potential issues, ensuring system integrity.
  • Managed multiple IT projects, effectively coordinating with cross-functional teams to achieve objectives within set deadlines.
  • Provided technical support and training, significantly improving IT literacy and staff productivity.
  • Administered server maintenance tasks, including updates and backups, to reduce system downtime.
  • Ensured high availability and optimal performance of enterprise IT infrastructure through diligent management and maintenance.
  • Implemented robust network security protocols to protect company data from cyber threats.
  • Developed comprehensive disaster recovery plans to guarantee business continuity during emergency situations.
  • Negotiated with vendors to obtain cost-effective hardware and software solutions.
  • Optimized system configurations, resulting in enhanced efficiency and user satisfaction.
  • Supported CCTV operations, ensuring continuous surveillance and security.
  • Provided exceptional IT support for staff members, resulting in increased productivity.
  • Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
  • Administrator duties.

IT Technician

Kgatelopele Local Municipality
02.2014 - 02.2023
  • Monitored and evaluated IT systems to ensure compliance with reporting standards, enhancing operational oversight.
  • Maintained the operational integrity of security systems, promptly identifying and reporting malfunctions.
  • Assisted in internal and external audits, contributing to developing control remediation plans.
  • Troubleshoot network connectivity issues, resolving problems efficiently to reduce system downtime.

IT Helpdesk

06.2012 - 09.2012
  • Provided comprehensive technical support for various computer systems, software, and hardware issues to enhance user productivity and system efficiency.
  • Conducted thorough follow-ups with customers post-resolution to confirm satisfaction and prevent recurring issues.
  • Performed remote troubleshooting effectively, communicating technical solutions in an accessible manner to non-technical users.
  • Documented all issues and actions taken in a detailed manner, enabling efficient tracking and analysis of support activities.
  • Ensured timely resolution of problems by adhering to service level agreements and maintaining a high level of service quality.
  • Escalated complex support cases to specialized technicians or service groups when necessary, ensuring continuous progress towards issue resolution.

Administrative Clerk

SASKO
03.2012 - 06.2012
  • Entered data into system and updated customer contacts with information to keep records current.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Input data into spreadsheets and databases.
  • SAP system.

Education

Higher National Certificate - Information Technology: Systems Support

CTU TRAINING SOLUTIONS
Bloemfontein, South Africa
01.2010 - 12.2010

Higher National Certificate - Information Technology: Systems Development

CTU TRAINING SOLUTIONS
Bloemfontein, South Africa
01.2011 - 12.2011

Skills

Network administration

Certification

Maintenance Module

Additional Information

Name and Surname: Keshlynn Peter

Company: Purpl3

Tel: 063 200 9883

Email: keshlynn@purpl3.co.za


Name and Surname: Bolokang Moeng

Company: Kgatelopele local municipality

Tel: 081 896 5977

Email: m.bolokang@gmail.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Introduction to SAMTRAC

12-2023

Maintenance Module

05-2023

IT Officer

Purpl3
02.2023 - Current

IT Technician

Kgatelopele Local Municipality
02.2014 - 02.2023

IT Helpdesk

06.2012 - 09.2012

Administrative Clerk

SASKO
03.2012 - 06.2012

Higher National Certificate - Information Technology: Systems Development

CTU TRAINING SOLUTIONS
01.2011 - 12.2011

Higher National Certificate - Information Technology: Systems Support

CTU TRAINING SOLUTIONS
01.2010 - 12.2010

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Pateniece MakieIT Officer