Pascale Sedibe Tshetlo
Pretoria
Summary
Electrical Engineer with experience in electrical, electronic, manufacturing, and medical industries. Proficient in utilizing Microsoft, Thingworx, SAP, Salesforce, Domo Analytics, Axeda, MobaXterm,VMWare & Robotic Engineering to drive operational efficiency and optimize processes. Holds a Bachelor of Technology degree specializing in Electrical, Process Instrumentation, Electronic, and Communications Engineering Technology.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
Abbott Laboratories
05.2022 - 12.2024
- Completed a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer's equipment and systems among others
- Supported customers remotely and onsite and provide 2nd and 3rd-level user support in case of arising issues contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
- Contributed to or executed activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
- Involved in technical design and developments for service offerings as well as managing sub-contractors and monitoring delivery
- Performed Installation,maintenance and modifications for Bioview microscopes in South Africa.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Supported all service processes and ensured optimal performance & efficiency in all process activities related to my area of responsibility
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Participated in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team
- Contributed to and delivered business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results
- Communicated and accept all operative advice from the Customer Care Centre; and ensure optimal performance in all process activities related to within the area of responsibility
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Field Service Engineer
Roche Diagnostics
02.2018 - 04.2022
- Provided technical support on site by coordinating appointment to resolve case with key contact at customer, organizing required parts and equipment and providing support within deadline
- Proactively provide technical support to customers by receiving adhoc customer support requests while on site, after hours and by receiving request for support from customer, logging case on system, providing technical support and closing case or distributing case correctly immediately
- Performed onsite installation, modification and maintenance of systems and equipment.
- Conducted modifications by receiving notification of modification/enhancements, upskilling on technical requirements, contacting customers to schedule modification and conducting as per specifications and standards and within deadline
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Managed the modification projects by engaging with internal stakeholders and providing technical guidance on them
- Initiated installation / de-installation projects I maintained a customer centric approach with all customer engagements and manage boot stock
Engineer Intern
Alcon Laboratories
04.2017 - 01.2018
- Carried out installations, emergency repairs, preventive maintenances, performing retrofits and upgrades on Alcon surgical equipment
- The role was responsible for maximizing customer satisfaction within the assigned territory by providing the highest level of service
- Negotiated service agreements towards meeting and/or exceeding sales goals
- Demonstrated commitment to continuous professional development by attending workshops and industry conferences regularly.
- Implemented quality control measures, reducing the likelihood of errors in final products.
Junior Test Technician Learner
Etion Create
10.2016 - 03.2017
- Participated in all aspects of QA product lifecycle and product requirements, test case creation, feature, regression, integration, exploratory, and end-to-end test execution
- Tested the Units in production using the Accepted Test Procedure document to ensure that they perform their proposed functions in a satisfactory manner and inspected product functions as well as monitored test procedures
- Developed manual and automated tests
- My responsibilities as a technician learner included the following: Testing, Fault-finding and Repair, Soldering, Coating, Assembling, and Calibrating
- Supported engineering teams in making data-driven decisions by providing timely and accurate test results.
- Communicated product failures and testing problems with senior engineers.
Education
B Tech - Electrical Engineering
Tshwane University of Technology
01.2019
National Diploma - Electrical Engineering
Tshwane University of Technology
01.2016
Matric - Mathematics, Physical Science, Life Science, Setswana, Life Orientation, Accounting, English First Additional Language
Tsogo Secondary School
01.2013
Certification - Leadership Academy
ILA-Reaching A Generation
01.2013
Skills
- ThingWorx
- Domo Analytics
- Axeda
- Rexis
- Salesforce
- Customer Service Management
- Software Installation
- System Diagnostics
- Worksite supervision
- Project Management
- Remote Support
- Safety and compliance
- Network Configuration
- Instrumentation calibration
- Mechanical Troubleshooting
- Design modification
Languages
English
Timeline
Field Service Engineer
Abbott Laboratories
05.2022 - 12.2024
Field Service Engineer
Roche Diagnostics
02.2018 - 04.2022
Engineer Intern
Alcon Laboratories
04.2017 - 01.2018
Junior Test Technician Learner
Etion Create
10.2016 - 03.2017
B Tech - Electrical Engineering
Tshwane University of Technology
National Diploma - Electrical Engineering
Tshwane University of Technology
Matric - Mathematics, Physical Science, Life Science, Setswana, Life Orientation, Accounting, English First Additional Language
Tsogo Secondary School
Certification - Leadership Academy
ILA-Reaching A Generation
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