Pascal Amadi
Barista
Kensington
Summary
Motivated and quick-learning individual with a passion for coffee culture and customer service .Known for strong communication skills ,reliability ,and a calm presence under pressure. Eager to bring energy and discipline to a fast paced cafe environment. Willing to learn and grow with a dynamic team demonstrating professionalism and empathy.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Call Center Agent
AK Mobile
11.2024 - 03.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Informal Work
Renovations
04.2023 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Africa House College
Johannesburg, South Africa 01.2022 - 01.2023
Skills
Analytical
Customer service
Sales expertise
Time management
Hygiene focused
Creativity
Fluent in English/IsiZulu
Adaptability
Timeline
Call Center Agent
AK Mobile
11.2024 - 03.2025
Informal Work
Renovations
04.2023 - 05.2023
High School Diploma -
Africa House College
01.2022 - 01.2023