Paola Dos Santos
Johannesburg
Summary
Proven to enhance patient satisfaction and streamline operations at Dr Cyril Sher's practice, I excel in front desk operations and patient relations. My adaptability and organization skills have fostered trust and efficiency, significantly reducing wait times. Expert in Microsoft Office and adept at fostering positive patient experiences, I'm committed to delivering top-notch administrative support.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Dr Cyril Sher
Johannesburg
06.2014 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintain current and accurate medical records for patients.
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Develop strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Complete patient referrals to other medical specialists.
- Streamline appointment scheduling for improved patient flow and reduced wait times.
- Reduce no-shows by implementing appointment reminder system through phone calls or text messages.
- Support practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Answer telephone calls to offer office information and answer questions.
- Obtain payments from patients.
- Manage office logistics by scheduling appointments, maintaining files and collecting payments.
- Organize and maintain patient chart filing system to promote quick data finding for staff.
- Assist with medical coding and billing tasks.
- Liaised with Discovery to check available funds for patients, using specific codes depending on their treatment.
Savspeed Auto
Saverio Gualtieri
Johannesburg
03.2005 - 12.2013
- Received phone calls.
- Invoiced clients.
- Informed patients what needs to be done to their cars.
- Submitted claims to Mibco on behalf of the employees.
- Dealt with clients' queries.
Sheinah Sani & Associates
Sheila Sani
Johannesburg
01.1996 - 09.1997
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Somatology
The Hydro College
Johannesburg 2001
Bachelor Of Arts - Psychology
Holy Rosary School
Johannesburg 1997
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- Appointment Setting
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Letter preparation
- Paperwork coordination
- Problem-Solving
- Critical Thinking
- Organization and Time Management
- Adaptable and Flexible
Timeline
Medical Receptionist
Dr Cyril Sher
06.2014 - Current
Savspeed Auto
Saverio Gualtieri
03.2005 - 12.2013
Sheinah Sani & Associates
Sheila Sani
01.1996 - 09.1997
Somatology
The Hydro College
Bachelor Of Arts - Psychology
Holy Rosary School