Pamellla Ngcaphe
Human Resources Administrator
Johannesburg
Summary
Dynamic Human Resources Assistant with a proven track record at a Political Party, adept in employee relations and HR policies. Skilled in maintaining confidential records and enhancing retention through effective communication. Recognized for improving employee engagement and streamlining payroll processes, fostering a supportive workplace environment. A dedicated team player committed to professional development.
Overview
16
16
years of professional experience
Work History
Human Resources Assistant
Political Party (Signed NDA)
10.2020 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
Call Centre Agent
Ison BPO
06.2019 - 02.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Mentor/Assessor/ Fieldworker
Early Inspiration
03.2014 - 12.2018
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Regularly assessed progress and provided feedback to support continued development.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Administrator
Mercomm Agencies
01.2009 - 09.2011
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Education
N6 Human Resources Management - Human Resources Management
Central Johannesburg Collage
Johannesburg, South Africa 04.2001 -
Skills
Employee relations
HR policies
Human resources administration
Communication management
Maintaining files
Benefits administration
Scheduling
Conflict management
Team player
Timeline
Human Resources Assistant
Political Party (Signed NDA)
10.2020 - Current
Call Centre Agent
Ison BPO
06.2019 - 02.2020
Mentor/Assessor/ Fieldworker
Early Inspiration
03.2014 - 12.2018
Administrator
Mercomm Agencies
01.2009 - 09.2011
N6 Human Resources Management - Human Resources Management
Central Johannesburg Collage
04.2001 -
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