Pamella Stutu Mncwabe
Restaurant Manager
Johanesburg
Summary
Accomplished, dedicated and proficient general Manager with a proven track record at Lahlous Cuisine, enhancing customer satisfaction and streamlining operations. Expert in food preparation safety and staff management, Successfully implemented innovative service standards and training programs. Professional and composed team leader with strong interpersonal skills, flexibility in the face of busy operations. Skilled in menu development and adept at fostering a dynamic, customer-focused team environment.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Waitress
Tashas cafe
Johanesburg, Gauteng
08.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
General Manager
Lahlous Cuisine
Johannesburg
09.2009 - 03.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Manager /waitress
Ben’s Pizza
Johannesburg
05.2017 - 12.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and standards.
Education
Certificate - Food Safety Training
Alison Empowerment
Johannesburg 06.2024
Diploma - Hospitality Management
Alison Empowerment
Johannesburg 06.2024
Skills
Performance improvement
Recipes and menu planning
Food preparation and safety
Correctly calculated inventory and ordered appropriate supplies
Interviewed, selected, trained, and supervised staff
Staff Management
Dynamic, friendly hostess
Assisted in development and implementation of new menus to offer variety and options to customers
Certification
Diploma in hospitality management
Languages
English
Advanced (C1)
Zulu
Bilingual or Proficient (C2)
Swati
Upper intermediate (B2)
Interests
Cooking
Fitness/gym
Reading
Timeline
Waitress
Tashas cafe
08.2024 - Current
Diploma in hospitality management
06-2024
Food safety training- safe practices and procedures
06-2024
Assistant Manager /waitress
Ben’s Pizza
05.2017 - 12.2019
General Manager
Lahlous Cuisine
09.2009 - 03.2024
Certificate - Food Safety Training
Alison Empowerment
Diploma - Hospitality Management
Alison Empowerment