Pamella Ntombela
Test Analyst
Summary
Seasoned Test Analyst with 14+ years in the IT industry. Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self managed and passion for quality assurance and satisfying customer user experience. Experienced in both Water fall and Agile methodologies.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Software Test Analyst
Shoprite Head Office
02.2022 - Current
- Improved software quality by developing and executing comprehensive test plans and test cases.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Streamlined communication between teams by serving as a liaison between QA, development, and project manager.
- Supported the integration of new features into existing systems through rigorous regression testing efforts.
- Achieved faster issue resolution through effective use of bug-tracking tools such as JIRA for reporting defects accurately and comprehensively.
- Conducted root cause analysis on recurring defects to identify areas for process improvement and future prevention.
- Enhanced software quality by identifying and resolving critical defects before product release.
- Supported successful product launches with thorough end-to-end testing of all features and components.
- Provided comprehensive reporting of test results to stakeholders, enabling informed decision making.
- Enhanced software quality by identifying and resolving critical defects before product release.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Mentored junior team members to develop their skills and improve overall team performance.
- Upload Test results to Quality Center for use in metadata compilation and study and consultation in future test design.
Software Tester
PSG Wealth
12.2018 - 01.2022
- Supported agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standups.
- Assisted developers in reproducing reported issues, expediting their resolution and improving overall product quality.
- Ensured compatibility across multiple platforms by diligently performing cross-browser and cross-device tests on web-based applications.
- Improved software quality by executing thorough test cases and identifying critical defects.
- Boosted product stability by identifying and reporting software bugs for timely resolution, minimizing negative customer impact.
- Enhanced user experience by conducting usability testing and providing actionable feedback to the development team.
- Contributed to the successful launch of new products through meticulous testing of pre-release builds, ensuring a polished end-user experience.
- Collaborated with product owners to stay current on intended functionality.
- Defined and identified test cases for new application development.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Developed and maintained defect databases for known issues.
- Obtaining signoffs from stakeholders.
- Demonstrating the new changes to the stakeholders where needed.
Manual Tester
Kineto Mobile
05.2017 - 11.2017
- Testing Banking Apps and Vending system
- Performing Mobile testing using physical phones.
- Performing USSD and Application Programming Interface (API) Testing using POSTMAN
- Creating and manually executing test cases
- Logging, tracking, managing, and retesting the defects via Jira system. Performing System, Regression, System Integration and Use Acceptance Testing
- Updated quality control records and reports.
QA Tester
Dynamic Visual Technology (DVT)
03.2016 - 04.2017
- Deployed to client sites (Old Mutual) to assist with testing.
- Assist in preparing Test Plan
- Creating and manually executing Test Scenarios and Test Cases
- Perform Smoke Testing to determine if testing can commerce.
- Record test results.
- Logging, tracking, managing, and retesting the defects via Mantis/Agile Accelerator system.
- Daily report test status coverage
- System (Banking) Testing
Service Desk Analyst
Computacenter
07.2011 - 02.2016
- Supporting end users
- Logging, tracking and closing incidents and request in Remedy
- Ensuring incidents /requests are completed within SLA
- Communicating feedback to clients to manage expectations
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Technology - Information Technology
Walter Sisulu University
Butterworth, South Africa 04.2001 -
National Diploma - Information Technology
Walter Sisulu University
Butterworth, South Africa 04.2001 -
High School Diploma -
Msobomvu S.S.S
Butterworth, South Africa 04.2001 -
Skills
Professional Demeanor
Attention to Detail
Multitasking
Effective Communication
Self Motivation
Quality Assurance
Problem-solving abilities
Teamwork and Collaboration
Scrum Methodology
Waterfall methodology
Customer Service
Certification
ISTQB foundation certified
Timeline
Software Test Analyst
Shoprite Head Office
02.2022 - Current
Software Tester
PSG Wealth
12.2018 - 01.2022
Manual Tester
Kineto Mobile
05.2017 - 11.2017
ICAgile Certified Professional
08-2016
ISTQB foundation certified
06-2016
QA Tester
Dynamic Visual Technology (DVT)
03.2016 - 04.2017
ITIL foundation certified
05-2013
Service Desk Analyst
Computacenter
07.2011 - 02.2016
Bachelor of Technology - Information Technology
Walter Sisulu University
04.2001 -
National Diploma - Information Technology
Walter Sisulu University
04.2001 -
High School Diploma -
Msobomvu S.S.S
04.2001 -