PAMELA ZELDA NGUBO
Durban
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling claims, drafting correspondence and coordinating files. Well-organized and hardworking with good written and verbal communication skills.
Overview
9
9
years of professional experience
Work History
Claims Assistant
Scorpion Legal Protection (Pty) Ltd
02.2022 - Current
- Quality assessment of new claims
- Receive, assess and send invoices for payment
- Receive, assess, and confirm cover on claims
- Attend to incoming correspondence
- Attend to refund claims
- Assess for closure of finalized matters
- Send SMS's and emails to clients
- Order stationery for the department
- Keep records of daily and monthly stats
Office Admin Assistant
Scorpion Legal Protection (Pty) Ltd
11.2015 - 01.2022
- Open and distribute new files
- Maintenance of stats
- Type letters
- Receive , screen and distribute correspondence
- File correspondence in files
- Send fax and emails
- Prepar files for audit
- Send files for payment
- Scan closed files
- Retrieve closed files from archives
- Assist switchboard
- Attend to walk-in clients
- Prepare and submit departmental stats
Education
Diploma in Administrative Management -
Unisa
KwaZulu Natal06-2024
Higher Certificate in Paralegal Studies -
Mancosa
KwaZulu Natal12-2022
Grade 12 -
Qiko High School
12-2006
Skills
- Tying skills
- Working under pressure
- Microsoft office ( Word , Excel , PowerPoint , Outlook)
- Excellent communication
- Administration
- Attention to detail
- Deadline driven
- Interpersonal
- Integrity
- Telephone etiquette
- Multi- tasking
- Time management
Languages
English
Isizulu
Timeline
Claims Assistant
Scorpion Legal Protection (Pty) Ltd
02.2022 - Current
Office Admin Assistant
Scorpion Legal Protection (Pty) Ltd
11.2015 - 01.2022
Diploma in Administrative Management -
Unisa
Higher Certificate in Paralegal Studies -
Mancosa
Grade 12 -
Qiko High School
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