Pamela Tanga
Operations Analyst
Cape Town
Overview
21
21
years of professional experience
Work History
Operations Analyst
Fairtree Asset Management
01.2021 - Current
- Contributed to and promoted robust operating procedures across the investment management business.
- Manage daily cash flow allocation processing, pre- and post-trade compliance, trade execution processing as well as cash and position reconciliation.
- Improved business understanding of operations processes and procedures.
- Established and promoted enhanced business processes that ensured efficient and effective stakeholder delivery.
- Investigated the significant variances and effective resolution of reconciliation breaks.
- Monitored the entire operations mailbox team.
- Liaised with stakeholders and ran daily operational activities.
- Ensured timeous and correct recording of transactions.
- Acted as a middle office between brokers and administrators.
- Reconciliation of trade and fund dealing activity
- Allocated and balanced the trades.
- Managed trade settlement resolved trade queries.
- Client on-boarding
- Take ownership of internal/external queries and requests and ensure they are resolved timeously and effectively
- REASON FOR LEAVING: Career growth/advancement
Fund Accountant
JTC Institutional & Private Wealth Services
08.2018 - 10.2020
- Prepared Management accounts quarterly
- Prepared Financial statements.
- Re investment /Income distribution
- Setup payments and posted journals.
- Bank reconciliation
- Managed debtors and creditors on a daily basis
- Submitted VAT return.
- Attended audit queries.
- Collated, calculated, processed, investigated, and checked information in order to produce the accounts/ valuations of the specific Fund.
- Reviewed and ensured that all documentation was in place.
- Prepared and executed all investment purchase transactions.
- Set-up and captured all investmen transactions on Investran.
- Monitored and captured distributions / sales proceeds.
- Prepared accurate quarterly (pre fair market value and post fair market value) accounts.
- Performed accurate expense and accrual calculations.
- Drew up, monitored and captured cash movements.
- Monitored daily monthly asset prices and their pricing sources.
- Proactively investigated queries with dealers; brokers; custodians; auditors and clients
- Understood and implemented company policies and procedures, client service level agreements and internal controls.
- Monitored and performed regular compliance checks.
- Composed and sent out all valuation e-mails and call /distribution notices to a pre-defined distribution list.
- Completed all quarterly statutory returns.
- REASON FOR LEAVING Fell ill with a serious case of Covid-19
Senior Fund Administrator
Taquanta Asset Manager
12.2016 - 06.2018
- Cash flow management – made sure accounts did not enter overdraft.
- Receiving interest accrual monthly and matched interest manually for all thirty-eight portfolios
- Confirmation of daily coupons interest on maturities - checked on settlement amount, rates, and next reset rates.
- Accurate and timely Advising Bonds, Money Market and Equities trades.
- Settlements and confirmations
- Reconciliation Services
- Daily Unit pricing for all Nedgroup funds
- Trade confirmation and settlement
- Updated daily Interest rate table Safex, Yield, Absa etc.
- Updated yield curve daily.
- Weekly unit recons holdings
- Client takes on.
- Loaded Corporate events process and paid out dividends.
- Recalculated interest accrual weekly
- REASON FOR LEAVING Career growth opportunity
Fund Accountant
Maitland Group: Fund Accounting (SA Hedge Fund)
11.2013 - 11.2016
- Responsible for the accounting of different types of financial assets and liabilities including collective investments, shares, hedges, and unlisted stocks.
- OTC derivatives
- Ensured the accurate calculation of Fund valuations (daily, weekly, and monthly requirements) and accounting.
- Reconciled the ledger account and captured the transactions daily to monthly.
- Updated accrual until month end.
- Compiled Income statement and balance sheet for month end reports
- Ensured that the trades were captured correctly and valued fairly.
- Produced and processed journals to the products
- Collated and verified information from third parties.
- Reconciled bank and scrip holdings to third parties.
- Took responsibility for maintaining and continuously updating the process documentation.
- Communicated and responded to queries internally and from clients
- Assisted team leaders and managers in resolving the above queries.
- Produced weekly and monthly cash flow reports.
- Managed Investec CCM Accounts for all out clients and prepared weekly cash recons
- Setup payment transfers on Investec online banking and kept track of payment logs.
- Processed Trades (Purchases & Redemptions) and sent out Instructions to External Managers
- Executed trades on Decalog.
- Took responsibility for the administration of the investment services business
- Ensured that client reports NAV Reports and Factsheets for local and foreign clients were sent out timeously and accurately.
- Made sure that the transactions/deals were set-up and authorization secured.
- Managed the quality control process of the reporting and systems side of the business.
- Assisted with sorting out issues with product and systems providers.
- Processed requests, instructions, trades, and other transactions on client accounts
- Maintained weekly cash flow report.
- Monitored daily Pricing and NAV Pricing.
- Maintenance and reconciliation of client data on Invest One and Decalog systems.
- Managed cash movement and reconciled accounts
- Checked pricing sheets and updated pricing using Bloomberg.
- Assisted with take on and loading new clients.
- Produced NAV Reports +Factsheets for monthly reporting.
- Assisted with the day-to-day administration of Investment Services
- Processed Monthly Manager fees.
- Monitored monthly Income distributions and reconciled.
- Tax reporting. assisted clients with queries on reporting and administration related queries.
- Take responsibility for Reporting Services administration!
- Accounting Reconciliation - November 2013 - April 2014
- Maintained daily Bank Reconciliations and Stock Reconciliations
- Adhered to strict turnaround times.
- Investigated and provided feedback on all reconciliation items.
- Prepared daily repurchase/commission/income distribution payment reconciliations.
- Achieved deliveries against agreed SLA and managed expectations with clients.
- Followed up and ensured that client queries and any reconciliation items were resolved timeously and efficiently.
- Ensured that the daily, monthly, and quarterly checklists were completed within the SLA.
- Provides input and assistance on accounting-related projects.
- I interacted effectively with other teams within the Fund Services division.
- Actively cross-trained with colleagues to ensure seamlessness changes and provided back up as required
- REASON FOR LEAVING Career growth/advancement
Administrative Assistant
Sanlam Private Investment (Asset Management - Offshore Department)
05.2012 - 02.2013
- Processing of transactions within the agreed time as per SLA
- Approve offshore mandates and FICA on the Paper Trail application.
- Monitoring of exception reports related to client static data.
- Create new accounts on BDA. Create new clients and portfolios on the Portia application.
- Opening new accounts with offshore providers
- Daily gathering of departmental reports. Scanning of departmental documentation
- Updating of comments into Open Recon. Building and maintaining exceptional client relationships.
- Produce daily, monthly, client investment reporting so that clients are kept updated on the movements on their portfolios. Liaising and building relationships by supplying information to external sources (banks, asset consultants/administrators, auditors, and clients) re queries pertaining to disinvestments/investments and portfolio transactions. Responsible for Monthly Fact sheets, for all portfolios, ensuring that I follow up on current fact sheets and upload them on intranet.
- Update quarterly performance of all portfolios and upload them to the intranet.
- REASON FOR LEAVING Contract completed
Finance Administrator and Service Consultant
Momentum Employee Benefits (Momentum Third Party Administration)
09.2009 - 04.2012
- Financial Accounting (JDE accounts Reconciliations. Month-end) Banking (Allocations, Receipting, and queries)
- Administration work Finance Queries (Dealt with outside clients, e.g., FNB)
- Manex and medical payments
- JDE journal capturing and filing.
- Month-end claims/premiums checking.
- Re-insurance assistance
- Ordered stationery when needed and acted as back-up for team members.
- Took ownership of the queries and ensured that they were resolved timeously and effectively.
- Ensured accurate completion of documentation as per departmental guidelines.
- Effectively utilised IT systems to ensure accuracy of documentation.
- Ensured adherence to organisational best practice and legislative requirements.
- Adhered to policies and procedures and took corrective action where necessary.
- Ensured that all risks were mitigated and escalated where necessary.
- Identified risks to the company and escalated accordingly.
- Engaged in effective communication and delivered according to SLAs's.
- Maintained consistent service delivery to ensure client retention and satisfaction.
- Maintained broad product knowledge in order to effectively and accurately respond to customer queries.
- Made sure that the Service Level Agreements were met and exceeded.
- Provided first time resolution on enquiries.
- Engaged with appropriate training interventions to promote own professional development.
- Actively lived the Company values.
- Attended to Brokers and Financial advisors' queries.
- Administration of risk scheme and Retirement funds business:
- Updated monthly changes to membership.
- Scheme Benefit changes.
- Request annual data.
- Claims i.e., Death, funeral and disability, withdrawal, Income disability and lump sum disability.
- Monthly Recons.
- Termination and updated yearly reviews
- REASON FOR LEAVING Retrenched
Claims Administrator
Metropolitan Health Groups
12.2005 - 12.2007
- Processed of all incoming claims within SLAs'
- Implemented scheme regulations to ensure compliance.
- Reconciled and settled accounts.
- Corrected bookkeeping errors on accounts to ensure accuracy.
- Checked for duplicate accounts.
- Checked if ICD 10 codes were correct.
- Ensure that modifiers were captured correctly.
- Applied scheme rules.
- Applied scheme rules.
- Investigated queries related to accounts e.g., incorrect coding, incorrect dependent numbers, incorrect practice numbers.
- Checking for double/short payments
- Investigated tariff enquiries.
- Pre-assessed and sorted member claims on Hicare System
- Monitored accounts for double or short payment discrepancies.
- Investigated account-related queries to resolve issues with coding, dependent numbers, and practice numbers.
- Returned incomplete accounts to doctors and members for necessary information.
- Verified accuracy of ICD 10 codes for proper billing.
- Returned accounts to doctors and members if any details were omitted.
- REASON FOR LEAVING Contract completed
Education
Postgraduate Diploma - Finance
University of Western Cape
01-2025
Advanced Diploma - Management
University of Western Cape
01-2015
National Diploma (ND) - Marketing
Cape Peninsula University of Technology
01-2004
National Certificate (NC) - Marketing
Northlink College – Tygerberg
01-2000
National Senior Certificate - undefined
Northlink College – Tygerberg
01-1999
Skills
Fund Accounting Administration
NAV reporting
Investment Administration
Accounting reconciliation/Account Management
Data analysis
Operational Analysis
Process Improvement
Client-centric service delivery
Client liaison to Institutional
Verbal and written communication
Works well under pressure
PERSONAL DETAILS
EMPLOYMENT EQUITY Black Female
Timeline
Operations Analyst
Fairtree Asset Management
01.2021 - Current
Fund Accountant
JTC Institutional & Private Wealth Services
08.2018 - 10.2020
Senior Fund Administrator
Taquanta Asset Manager
12.2016 - 06.2018
Fund Accountant
Maitland Group: Fund Accounting (SA Hedge Fund)
11.2013 - 11.2016
Administrative Assistant
Sanlam Private Investment (Asset Management - Offshore Department)
05.2012 - 02.2013
Finance Administrator and Service Consultant
Momentum Employee Benefits (Momentum Third Party Administration)
09.2009 - 04.2012
Claims Administrator
Metropolitan Health Groups
12.2005 - 12.2007
National Senior Certificate - undefined
Northlink College – Tygerberg
National Certificate (NC) - Marketing
Northlink College – Tygerberg
National Diploma (ND) - Marketing
Cape Peninsula University of Technology
Advanced Diploma - Management
University of Western Cape
Postgraduate Diploma - Finance
University of Western Cape